CRM Enhancement Manager (Change Mgmt.) (m/f/d)

TN Germany; Offenbach am Main; Hybrid; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

An established industry player is seeking a dynamic CRM Enhancement Manager to drive the successful adoption of Pan-EU CRM standards. In this pivotal role, you will design and analyze CRM programs that enhance customer engagement across multiple markets. You will collaborate closely with local CRM managers, providing insights and solutions to optimize performance. The ideal candidate will possess strong analytical skills, a collaborative mindset, and a proven track record in business analysis and project management. This position offers a highly competitive salary, flexible working hours, and a vibrant international work environment, making it a fantastic opportunity for career growth.

Leistungen

Flexible working hours

Hybrid work policy

Continued learning and professional development

Car sharing and car lease mobility program

Daily complimentary lunch

Free access to the company gym

Opportunities to join company sporting clubs

Qualifikationen

• 5-10 years of experience in a related position with global project rollout.
• Strong analytical skills and proficiency in Salesforce solutions.

Aufgaben

• Design and maintain a Pan-EU Standard CRM program for local markets.
• Analyze CRM performance and develop KPIs for monitoring effectiveness.

Kenntnisse

Business Analysis

Data Analysis

Salesforce Solutions

Project Management

Communication Skills

Team Collaboration

Prioritization

Ausbildung

University Degree (Bachelor/MBA)

Tools

MS Office

Jobbeschreibung

Social network you want to login/join with:

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Client:

Hyundai

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

fbf8be7e9b65

Job Views:

1

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

As a CRM Enhancement Manager (m/w/d) (Change Mgmt.), you will play a pivotal role in ensuring the successful adoption and utilization of Pan-EU CRM standards over markets. You will be primarily responsible for designing/analyzing main CRM programs which will be the backbone of CRM communications/campaigns towards end-customers with local activities. As a control tower, it is required to continuously analyze local CRM performances by its design (purpose/process/logics) and measurable results. With the given understandings, you will be leading a discussion with local CRM managers and provide potential solutions to enhance CRM performance.

We want you to:

• Design/maintain a Pan-EU Standard CRM program and check on the feasibility with +11 local markets
• Monitor/analyze the results (quantitative, qualitative) of local CRM activities and define the obstacles and insights
• Develop regular discussion materials based on the analysis, and lead in delivery & communication with CRM stakeholders in Hyundai Motor Europe & local markets
• Establish the change management plan and guideline contents for markets depends on the level of the performances and types of activities
• Develop & manage key KPIs and dashboards for monitoring effectiveness of CX and business performances
• Proactively engage in customer care management over customer channels, study to develop clear messages and pull proper customer segmentation and activation to the improve loyalty, membership, service retention and repurchase.
• Closely collaborate with EU market teams and stakeholders for new business / IT process rollout
• Lead a change management program and collect feedbacks/requirements regarding the platform.
• Communicate and align with CRM directions of HQ and translate into Pan-EU region standards.
• Support in reporting to HQ and follow up the decision makings and issues points.
• Master and demonstrate technical and operational expertise.

About you:

Requirements:

• University Degree (Bachelor/MBA etc.)
• Minimum 5-10 years’ experience in a related position or specialization
• Global Project Rollout Experience
• Professional experience with Business Analysis
• Research / Benchmarking knowledge is required
• Good understanding in Salesforce solutions (SFDC Certification is preferred)
• Experience in data analysis and delivery the summary report
• Collaborative mindset - Strong teamwork, communication with stakeholders in various organizations
• Strong ability to prioritize and manage multiple tasks and responsibilities
• Excellent communication skills and a collaborative/teamwork mindset
• Proficiency in MS Office is required
• Proficiency in English (both written and oral) is required

Rewards and Benefits

• A highly competitive salary and benefits package
• Flexible working hours and hybrid work policy
• Continued learning and professional development
• Car sharing and car lease mobility program
• Daily complimentary lunch at the office canteen and subsided breakfast snacks
• Free access to the company gym
• Opportunities to join company sporting clubs including tennis, soccer, yoga and golf
• Highly international working environment