CRM & Automation Expert

Banxware GmbH; Berlin; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

Join a leading embedded finance provider as a CRM & Automation Expert in Berlin. You'll enhance internal automation and customer engagement, collaborating across teams like Marketing and Growth. Your expertise with HubSpot and Make.com will be vital as you streamline operations and improve system performance.

Leistungen

Competitive base salary

Participation in virtual Share Options Program

Pet-friendly office

Well-stocked snacks & coffee bar

Regular team events

Direct collaboration with leadership

Qualifikationen

• 2–4 years of experience in CRM systems or marketing operations.
• Experience building flows in HubSpot or similar tools.
• Fluency in English, German is a plus.

Aufgaben

• Own the CRM infrastructure, ensuring reliability and scalability.
• Build automation workflows across CRM and other tools.
• Collaborate for system integration and optimization.

Kenntnisse

CRM systems

Automation tooling

Data management

System integration

Collaboration

Tools

HubSpot

Make.com

Zapier

Salesforce

Airtable

Jobbeschreibung

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We’re looking for a hands-on CRM & Automation Expert to help evolve Banxware’s internal automation and customer engagement infrastructure. You’ll play a foundational role in enablingMarketing, Growth, and Operations teams to move faster and more effectively—through scalable systems, smart workflows, and structured data.

You’ll be the go-to person for our HubSpot andMake.com setup, helping us connect tools, reduce manual work, and trigger the right message to the right user at the right time. Whether it’s building a new lead routing logic, streamlining onboarding, or supporting a product launch with lifecycle flows, you’ll be at the center of making it all work.

Your responsibilities

• Own our CRM infrastructure, including HubSpot and Make.com, and ensure it’s reliable, scalable, and easy for internal teams to use
• Partner with Growth and Marketing to implement and optimize lead generation and growth mechanics
• Build automation workflows across CRM and third-party tools to support core business processes like lead capture, user onboarding, and partner operations
• Maintain clean, well-structured data pipelines between platforms (CRM, product, operations, data warehouse)
• Collaborate with Product and Engineering to manage integrations and API-based automation use cases
• Develop clear documentation and train internal stakeholders on CRM tooling
• Monitor and continuously improve system performance, automation reliability, and compliance (including GDPR)

Your profile

Your profile

• 2–4 years of experience in CRM systems, automation tooling, or marketing operations
• You’ve built flows and automations in HubSpotand Make.com, ideally, or similar tools like Zapier, Salesforce, Airtable
• You think in systems and enjoy connecting tools and workflows in logical, efficient ways - with a focus on reliability and scalability
• You’re proactive and love simplifying manual processes through automation, always documenting along the way
• You communicate clearly with both technical and non-technical stakeholders
• You’re comfortable navigating structured data, even if you're not a developer
• You enjoy being part of a collaborative, cross-functional team and take ownership of your domain
• Fluency in English is required; German is a plus

Our offer

• A high-impact role where your work directly supports growth and efficiency
• A competitive base salary and participation in our virtual Share Options Program
• Pet-friendly office and well-stocked snacks & coffee bar
• Regular team events to connect and celebrate
• Direct collaboration with leadership and a chance to shape the future of embedded lending

Your mission

We’re looking for a hands-on CRM & Automation Expert to help evolve Banxware’s internal automation and customer engagement infrastructure. You’ll play a foundational role in enablingMarketing, Growth, and Operations teams to move faster and more effectively—through scalable systems, smart workflows, and structured data.

You’ll be the go-to person for our HubSpot andMake.com setup, helping us connect tools, reduce manual work, and trigger the right message to the right user at the right time. Whether it’s building a new lead routing logic, streamlining onboarding, or supporting a product launch with lifecycle flows, you’ll be at the center of making it all work.

Your responsibilities

• Own our CRM infrastructure, including HubSpot and Make.com, and ensure it’s reliable, scalable, and easy for internal teams to use
• Partner with Growth and Marketing to implement and optimize lead generation and growth mechanics
• Build automation workflows across CRM and third-party tools to support core business processes like lead capture, user onboarding, and partner operations
• Maintain clean, well-structured data pipelines between platforms (CRM, product, operations, data warehouse)
• Collaborate with Product and Engineering to manage integrations and API-based automation use cases
• Develop clear documentation and train internal stakeholders on CRM tooling
• Monitor and continuously improve system performance, automation reliability, and compliance (including GDPR)

Your profile

Your profile

• 2–4 years of experience in CRM systems, automation tooling, or marketing operations
• You’ve built flows and automations in HubSpotand Make.com, ideally, or similar tools like Zapier, Salesforce, Airtable
• You think in systems and enjoy connecting tools and workflows in logical, efficient ways - with a focus on reliability and scalability
• You’re proactive and love simplifying manual processes through automation, always documenting along the way
• You communicate clearly with both technical and non-technical stakeholders
• You’re comfortable navigating structured data, even if you're not a developer
• You enjoy being part of a collaborative, cross-functional team and take ownership of your domain
• Fluency in English is required; German is a plus

Our offer

• A high-impact role where your work directly supports growth and efficiency
• A competitive base salary and participation in our virtual Share Options Program
• Pet-friendly office and well-stocked snacks & coffee bar
• Regular team events to connect and celebrate
• Direct collaboration with leadership and a chance to shape the future of embedded lending

You belong with us

• We are currently a team of more than 50 employees from over 15 nations and are big fans of diversity. At Banxware, everyone is accepted, included, and celebrated, regardless of sexual orientation, cultural background, gender, religion, physical abilities, or lack of any of these.
• We actively encourage women to apply: Our co-founder Miriam is a role model in this regard.

Place of work

• This is a Berlin-based position.
• We apply a 2-day-per-week office attendance policy.

About us

Banxware is Europe’s leading embedded finance provider, empowering platforms to offer tailored lending solutions to small and medium-sized businesses (SMEs). We partner with a wide range of platforms where SMEs generate revenue, including payment and POS providers, eCommerce marketplaces, and shop software vendors. Additionally, we collaborate with platforms aggregating multiple SMEs, such as neo banks, logistics providers, cash management platforms, and more. Our innovative solutions are trusted by top-tier companies like Qonto, Deutsche Bank (FYRST), Agicap, and JustEat Takeaway (Lieferando). From day one, we’ve operated on an international scale, and we’re proud to embrace a global mindset in everything we do.