CRM Account Manager (12 month FTC)

Dept; Berlin; Hybrid; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

Join a dynamic marketing team as a CRM Account Manager at a leading company, driving innovative Lifecycle and Programmatic Marketing campaigns. You will work cross-functionally to enhance customer engagement through multiple channels, contributing to eBay’s global growth initiatives while enjoying a flexible working policy.

Leistungen

Flexible hybrid working policy

Company pension scheme

Leasing bike options / JobRad

€30 per month flexible package

Social events and activities

Exclusive access to sustainable products

Qualifikationen

• 3+ years of experience in digital marketing, especially CRM.
• Demonstrated ability to manage KPIs and project timelines.

Aufgaben

• Build & launch personalized customer experiences.
• Develop high-quality creative assets and support audience segmentation.
• Track campaign performance and optimize based on feedback.

Kenntnisse

Customer-centric approach

Digital marketing

Project management

Collaboration

Ausbildung

University degree

Jobbeschreibung

This This role is part of our eBay Inhouse team, where you will be employed by DEPT but embedded within eBay.

JOB PURPOSE

We are looking for a CRM Account Manager to create and execute customer-facing Lifecycle & Programmatic Marketing (CRM) campaigns in support of eBay’s strategic growth areas, globally. The candidate will drive launches across all of eBay’s owned marketing channels (email, push notifications, homepage, in-app messaging, etc.) and eBay’s global markets.

This role will require adopting a customer-centric approach while working cross-functionally to develop, implement, and track the performance of recurring, trigger-based & strategic marketing campaigns. The Campaign Manager will support work towards increasing the CLV of users by driving adoption, engagement and retention on eBay.

KEY RESPONSIBILITIES

• Build & launch personalised customer experiences globally for category-specific products and features on eBay by creating and executing CRM campaigns, including:
• - Development of high-quality creative assets (briefs, feedback rounds), including working cross-functionally with Creative teams (internal/agencies), Legal, Privacy & Customer Service teams
• - Supporting audience segmentation and targeting efforts in partnership with the Team Lead, as well as Analytics, Database Marketing (DBM), and Product Marketing teams
• - Ensuring seamless execution & launch of customer-facing campaigns as owner of operational execution, including working cross-functionally with Campaign Planning & Operations Teams on building, experimentation and deployment of marketing campaigns
• - Ownership of campaign reporting, including collecting and providing insights to inform scaling decisions for tests
• - Ownership of project timeline, including tracking campaign development & keeping relevant stakeholders informed
• Adopt an innovate-and-iterate mindset to support data-driven hypotheses in creation and iteration of campaigns, including supporting with the designing of A/B tests and ongoing optimization of campaigns based on learnings
• Collaborate cross-functionally and across locations with globally-dispersed team members and external partners to deliver campaigns and share-out results

WHAT WE ARE LOOKING FOR

• 3+ years of experience in digital marketing, preferably within CRM and owned channels (emails, onsite, push notifications, in-app messaging, etc)
• University degree in a relevant area is a plus
• Past experience or a working understanding of e-commerce, marketplaces, and online retail marketing is required.
• Demonstrated passion or past experience within one/multiple eBay categories such as Fashion, Collectibles, Trading Cards or Motors is a significant plus
• Customer-centric and hands-on individual, with demonstrated ability to manage performance against established KPIs
• Shown success in a fast-paced, matrixed work environment, as well as the ability to thrive in a dynamic, constantly evolving, and highly competitive industry
• Project management experience with strong sense of accountability; notable organisational skills, attention to detail, and ability to plan and prioritise
• Ability to build relationships and collaborate across all levels, functions and locations

WE OFFER

• Flexible hybrid working policy (2 days at the office, depending on location);
• Company pension scheme.
• Lease bike options / JobRad and 25% subsidy for the Deutschlandticket.
• Stay happy and healthy with a contribution to your health through the OpenUp platform.
• €30 per month - You can use the flexible package for digital food stamps and/or fitness providers/sport clubs/massage studios, internet costs, and/ or public transport.
• Future Bens - Exclusive access to sustainable, healthy products at attractive deals.
• Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DIVERSITY, EQUITY & INCLUSION

At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our effortshere .

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