Critical Services Technician - Data Centre Operations (m/f/d)

JLL; Frankfurt; On-site; EUR 42,000 - 62,000; Full time

Job summary

JLL in Frankfurt am Main is seeking a Critical Services Technician for Data Centre Operations. This full-time, permanent role covers 24/7 operations at a client facility, ensuring high availability of mission-critical data centre infrastructure.

You will monitor via BMS/DCIM, perform inspections every 2-4 hours, handle incidents, and maintain compliance with DIN EN 50600 and ISO 27001, coordinating with security, IT, and facilities teams.

Qualifications

• Completed Ausbildung in Elektroniker.

Responsibilities

• Monitor critical systems via BMS/DCIM (power, UPS, cooling, fire protection, security).
• Perform routine inspection rounds every 2-4 hours.
• Respond to alarms and coordinate with external service providers.
• Document incidents and maintenance in shift logs; ensure DIN EN 50600 and ISO 27001 compliance.

Education

Elektroniker Ausbildung

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL supports the Whole You, personally and professionally.

At JLL, we shape the future of real estate for a better world. As a Fortune 500 company with annual revenue of $20.9 billion, operations in over 80 countries and a global workforce of more than 113,000, we create spaces, buildings, and cities where everyone can thrive. We are committed to our clients, our people, and our communities to build a better tomorrow through the power of real estate.

Our values of teamwork, ethics, and excellence are at the heart of everything we do. We foster an inclusive culture where diverse backgrounds, experiences, and ideas lead to innovative solutions for our clients. At JLL, we believe in supporting our people’s growth and wellbeing, because when our people thrive, so does our business and the communities we serve.

Critical Services Technician - Data Centre Operations (m/f/d)

Role Summary

Critical 24/7 operational role ensuring availability and performance of mission-critical data centre infrastructure at one of our new client’s facilities. Responsible for monitoring, maintenance, incident response, and compliance with German data centre standards.

Location: Frankfurt am Main

Employment Type: Full-time, Permanent (24/7 including weekends/holidays)

Key Responsibilities

Infrastructure Monitoring

• Monitor critical systems via BMS/DCIM platforms (power, UPS, cooling, fire protection, security)
• Track environmental parameters and system performance in real-time
• Document all activities and deviations in shift logs

Maintenance & Inspections

• Conduct structured inspection rounds every 2-4 hours
• Perform visual/functional checks of UPS, generators, HVAC, electrical systems
• Execute minor preventive maintenance tasks
• Support planned maintenance activities

Incident Response

• Respond immediately to alarms and system faults
• Perform initial diagnostics and implement emergency protocols
• Coordinate with external service providers
• Escalate critical issues per established procedures
• Document incidents in ticketing systems (ServiceNow, JIRA)

Documentation & Communication

• Complete detailed shift handover reports
• Maintain compliance documentation (DIN EN 50600, ISO 27001)
• Communicate with customers regarding incidents/maintenance
• Coordinate with Security, IT, and Facilities teams

Compliance & Safety

• Enforce security protocols and access control
• Ensure compliance with DGUV, VDE, BDSG/GDPR requirements
• Participate in safety drills and report hazards

Essential Requirements

Education & Certifications

Required:

• Completed Ausbildung in: Elektroniker