Counter Manager - Ludwig Beck - Munich, Germany

TN Germany; München; Vor Ort; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

An established industry player in clean beauty is seeking a dynamic Counter Manager to lead a team and drive sales at a new location. This exciting role involves providing exceptional customer service, showcasing makeup artistry, and developing strategies for brand growth. The ideal candidate will possess strong leadership skills and a passion for sustainable beauty, helping to create a vibrant and engaging shopping experience. Join a forward-thinking company that values clean ingredients and empowers its team to excel in a collaborative environment.

Qualifikationen

• 3+ years of management experience in the beauty industry.
• Exceptional customer service and makeup artistry skills.

Aufgaben

• Achieve retail sales targets and monitor business performance.
• Lead and manage a team of Retail Artists effectively.

Kenntnisse

Leadership Skills

Customer Service

Sales Strategy

Makeup Artistry

Team Management

Analytical Skills

Tools

Microsoft Word

Microsoft Excel

Google Drive

PowerPoint

Jobbeschreibung

Job Description:

About Westman Atelier: A new standard of clean luxury.

Founded by world-renowned editorial makeup artist Gucci Westman, Westman Atelier offers a curated selection of skin-loving, performance-first makeup that is effortless and never overdone.

Gucci, a mother, makeup artist, and holistic living advocate, believes that ‘luxury’, ‘efficacy’, and ‘clean’ can be synonymous with exceptional makeup.

Our high-performance, clean ingredients, no-compromise makeup combines perfect shades and textures with plant-based actives and cutting-edge science.

Position Summary:

For our new counter at Ludwig Beck, we are hiring a passionate and energetic Counter Manager. This role involves providing excellent product knowledge, sales, and customer service to meet and exceed brand goals, while leading a team of Retail Artists.

The ideal candidate will have an entrepreneurial spirit, a passion for clean and sustainable beauty, and serve as a true ambassador for Westman Atelier both to customers and store management.

Responsibilities:

Sales & Service:

• Achieve retail sales targets as set by the line manager.
• Monitor business performance, analyze results, and identify growth opportunities.
• Demonstrate excellent product knowledge and communicate effectively with customers.
• Engage customers actively and introduce them to Westman Atelier products.
• Upsell to increase Items Per Transaction and Basket Value.
• Stay informed about competitors and create strategies for brand growth.
• Drive counter events and promotions.
• Deliver excellent service standards.

Team Management:

• Lead and manage a team of Retail Artists.
• Create monthly rotas and support team development through training and coaching.
• Handle HR-related questions and challenges.

Product & Artistry:

• Showcase makeup skills aligned with Westman Atelier products.
• Maintain and share product knowledge.
• Participate in training and online learning initiatives.

Grooming & Procedures:

• Maintain personal grooming standards.
• Ensure the counter is well-maintained, stocked, and visually appealing.

Communication:

• Communicate effectively with store staff and management.
• Build strong relationships with in-store personnel.
• Monitor stock levels and report out-of-stocks.

Reporting:

• Provide weekly and monthly sales reports.
• Share store updates and feedback on performance and environment.

Requirements:

• Minimum 3 years of management experience in the beauty industry.
• Strong leadership and people management skills.
• Positive, team-oriented attitude.
• Strategic thinking and decision-making capabilities.
• Passion for clean beauty.
• Exceptional customer service and makeup artistry skills.
• Flexible schedule, including weekends.
• Ability to work independently and manage time effectively.
• Proficiency in Word, Excel, PPT, and Google Drive preferred.