Copy of Senior Manager, Client Services

Pulse Advertising; Berlin; Vor Ort; EUR 60.000 - 85.000; Vollzeit

Zusammenfassung

Pulse Advertising, a dynamic international agency, seeks a Senior Manager Client Services to lead client portfolios in the German market. The role focuses on building strong client relationships, guiding digital growth, and mentoring a team to foster performance and innovation. Ideal candidates bring 5+ years of experience in account management, are fluent in German and English, and are passionate about client success.

Qualifikationen

• 5 years of experience in account management, client strategy, or a similar role.
• Proven track record of managing and growing a team.
• Fluent in German and English.

Aufgaben

• Act as the main strategic partner for clients and guide their digital growth.
• Oversee campaigns, manage contracts and KPIs.
• Identify growth opportunities within the German market.

Kenntnisse

Customer Service

Client Expectations

Account Management

Client Relationships

Service Delivery

Jobbeschreibung

Youre passionate about building meaningful client relationships and making a real impact through strategy and creativity You love turning ideas into results and you thrive when leading a team toward a shared vision If youre looking to take the next step in your career with a dynamic international agency that values bold thinking and collaboration then Pulse might be your next home.

At Pulse Advertising we connect brands with culture through social media strategy influencer marketing paid social and content and were growing fast across Europe. Thats why were looking for a Senior Manager Client Services to join us and lead our client portfolio for the German market .

• You act as the main strategic partner for your clients and guide them through their social and digital growth
• You ensure your team builds strong trusted relationships that drive long-term success for both the client and our agency
• You own the full scope of our existing German client portfolio from overseeing campaigns to managing contracts and KPIs
• You identify growth opportunities within the German market and translate insights into action and innovation
• You lead and mentor your team to excel and grow and you work closely with cross-functional teams to deliver best-in-class results
• Driven. Passionate. Diverse. Equal. These are values you cherish
• You have 5 years of experience in account management client strategy or a similar role within an agency or digital environment
• You have already managed and grown a team and know how to develop people while driving performance
• You have a true passion for client relationships and love helping clients unlock their potential
• You bring creativity and strategic thinking to the table and youre always looking for new ways to deliver value
• Youre fluent in German and English and can communicate with clarity empathy and confidence across all levels

About us

We make advertising meaningful.

Co-founded by Lara Daniel and Christoph Kastenholz in 2014 Pulse Advertising was born with a vision to make advertising meaningful. What we do We enable brands to win and retain customers on social media and do all that works for that : influencer marketing paid social advertising and social media management. By today we have grown to offices across several countries and a team of 100 people all pursuing that 1 vision. We are thought leaders in our space and believe in sharing that journey with other people who are ambitious and think big!

As an employer we stand for equal opportunities and we are committed to diversity in our teams regardless of age disability race religion nationality sexual orientation ethnic origin or gender.

Required Experience :

Senior Manager

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full-Time

Experience : years

Vacancy : 1