Coordinator/Tour Manager for American/Canadian/Brazilian university groups

CEPA Study Abroad/ Terra Education Europe GmbH; Nürnberg; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Compensation varies

Travel expenses covered

Job summary

CEPA Study Abroad/ Terra Education Europe GmbH in Nürnberg is seeking an energetic coordinator to support and accompany overseas student groups during their tours in Europe. You will deliver high levels of customer service, provide city information, and handle logistics with the tour team.

Fluency in English and German, strong organizational and communication skills, and knowledge of Nürnberg are essential.

Qualifications

• Fluency in English and German.
• Strong organizational and communication skills.
• Experience in similar roles is a plus.

Responsibilities

• Deliver high level of customer service and traveler satisfaction.
• Provide detailed information about Nuremberg and its public transportation system and suggest local activities.
• Manage tour logistics: lead group to visits, airport/train pickups, etc.
• Conduct orientation walking tour and introduction to local culture on arrival day.
• Serve as point of contact for students' questions, problems, and emergencies.

Skills

English

German

Job description

Do you enjoy meeting new people? Are you flexible, well-organized and have a good sense of humor? Are you passionate about your city and enjoy working with people?

If your answer is “yes” to the above questions, we may have the right job for you!

We are a German tour operator specialized in study abroad programs for American, Canadian, and Brazilian university groups to Europe.
As their coordinator, you will support and accompany our overseas student groups during their tours in Europe.

Tasks

• Deliver a high level of customer service and traveler satisfaction

• Provide detailed information about Nuremberg and its public transportation system and give suggestions about what to do in the region

• Take care of the logistics of the tour e.g. lead the group to the business/cultural visits, airport/train pick-up etc.

• Orientation walking tour and introduction to the local culture on the arrival day

• Deal directly with students’ issues and/or concerns and be their contact person for questions, problems, and emergencies (e.g. seeing a doctor)

Requirements

• Fluency in English & German

• Very good organizational and communication skills

• Applicants should live in or near Nuremberg and be knowledgeable about the city

• Strong service orientation and ability to deal with stressful circumstances

• Very good problem-solving skills

• Reliability, flexibility, and open-mindedness

• Experience in similar jobs preferred

Benefits

• Compensation: depending on duration of the program

• Expenses while travelling with the group are covered

As a CEPA coordinator we ask you to not only focus on the logistics of the tour, but to create an unforgettable experience for our student groups.

You will be a part of our team at CEPA to help students and faculty leaders to discover Europe through educational travel.