Conversational AI Designer (f/m/d)

Trusted Shops; Deutschland; Hybrid; EUR 50.000 - 80.000; Vollzeit

Zusammenfassung

A leading technology company in Europe seeks a Conversational AI Designer to shape AI assistants that engage users naturally. The role involves designing dialogue flows, collaborating with teams, and enhancing user interactions through innovative AI solutions. This is a unique opportunity to be at the forefront of AI transformation in a dynamic environment.

Leistungen

Flexible remote work options

Continuous learning budget

Buddy programme for onboarding

Health Pass for fitness courses

Workation opportunities within the EU

Qualifikationen

• Experience crafting intuitive chatbots and virtual assistants.
• Deep understanding of large language models and prompt-based design.
• Ability to apply creative thinking to transform user needs into conversation logic.

Aufgaben

• Design engaging, brand-aligned dialogue flows for AI Assistants.
• Define AI agents response mechanics and context management.
• Collaborate with engineers to build smarter conversational flows.

Kenntnisse

Conversational Design

User Engagement

Large Language Models

Natural Language Processing

Tools

Conversational Design Tools

Flow-building Platforms

Jobbeschreibung

Cologne

from today / asap

Your duties

At Trusted Shops, we're shaping Europe's Community of Trust - a space where Businesses and Consumers connect with confidence, transparency, and security. Every day, millions of Users and thousands of Companies across Europe trust us to deliver safe, reliable, and seamless digital experiences.

To realize this ambitious Vision, we see Artificial Intelligence not as a trend but as a core driver of our future. AI is essential to how we solve complex challenges, scale our operations, and create customer experiences that are not just efficient but truly intelligent.
We're growing our AI capabilities with an AI-first mindset - where AI is integrated from the ground up, powering the Solutions of tomorrow.

Now, we're taking the next step: shaping the future of Agentic Commerce - a future where AI doesn't just support decisions, but acts with purpose, responsibility, and impact.

Your Key Responsibilities as Conversational AI Dessigner (f/m/d):

As a Conversational AI Designer (f/m/d), you will shape the Conversations, Flows, and Intelligence behind our AI Assistants - transforming them into intuitive, helpful Agents that engage naturally with users

• Design engaging, clear, and brand-aligned dialogue Flows for AI Assistants, Chatbots, and other cutting-edge Generative AI touchpoints
• Define how AI agents respond, escalate, collect Context, and take action by applying Agentic AI principles
• Craft and refine prompts that effectively guide Large Language Models (LLMs) across diverse scenarios
• Collaborate closely with Engineers to build conversational flows that dynamically leverage Tools and Data through MCP, making interactions smarter and more personalized
• Shape the personality, tone, and trustworthiness of our conversational experiences to create genuine connections
• Work alongside ML Engineers, Product Managers, UX Designers, and Business Teams to prototype and launch impactful conversational Features
• Continuously enhance performance by analyzing User Feedback, running A/B Tests, and evaluating usage Data.

Why Join Trusted Shops?

• Shape the Future of AI at Scale: Drive how AI becomes an integral part of the product DNA of a European leading trust Tech Company
• Modern Tech Stack: Work hands-on with cutting-edge Generative AI Frameworks, scalable Architectures, and the latest Technologies that power innovative digital Solutions
• Growth and Learning Culture: Keep growing with dedicated time and budget for continuous learning, AI exploration, and professional development in an environment that values curiosity and innovation
• Flexible Work Environment: Benefit from remote work options, flexible hours, and a healthy Work-Life Balance that supports you both professionally and personally
• Inclusive and Purpose-Driven Culture: Join a diverse, open-minded Team that believes in building trust, empowering People, and driving meaningful progress - together

Your profile

• Design intuitive Chatbots, virtual assistants, and natural language interfaces

• Enhance user engagement in Business, Service, or Product environments
• Deep understanding of Large Language Models (LLMs) and prompt-based Design
• Craft conversations with authentic flow and subtle conversational nuances
• Apply creative and structured thinking to transform User needs into clear conversation Logic and seamless experience Flows
• Use conversational Design Tools, Voice and Tone Systems, and flow-building Platforms
• Collaborate closely with Engineer to balance technical possibilities and constraints
• Expertise in AI Agents, intent recognition, and multi-turn dialog management for engaging, intelligent interactions
• Fluency in English is mandatory; additional language skills are a plus

What we offer you:

• Hybrid work: Combine flexible remote work with team time in the office
• Workation: Temporarily work from a destination of your choice within the EU, Iceland, Liechtenstein or Norway
• Permanent contract with Europe's trusted brand
• 27 vacation days + 3.5 additional days off at Christmas, New Year's Eve and Carnival
• Buddy programme (an experienced trustee is at your side)
• Individual training opportunities
• Events (Team Events, Unit Events, etc.)
• Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply!
At Trusted Shops, we are interested in you as a person - whether you fit in with us is
independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.

Contacts

Alessandro Canu

Your benefits in product

New work

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporary from another location in Europe.

Health Pass

Stay fit - physically and psychologically. Our company health management offers you a wide range of courses, presentations and workshops.

International flair

With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.

Individual development opportunities

Unleash your talent and improve your individual skills that support you in your work.

Buddy programme

Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.

Team events

Whether in summer, winter or whenever it suits your team - we enjoy spending time together.

Agile coach

Agile coaches are available to you and your teams so that you can be successful together.

Guilds

In cross-team guilds, we work on current topics in a self-organised and practical manner, e.g. in the Architecture guild or the DevOps guild

Knowledge marketplace

Everyone can offer knowledge or search for it on a kind of bulletin board. This creates spontaneous training sessions with each other

Our values

Transparency

Open and clear communication gets us to our goals quickly. Address your topics openly - we will find a solution for everything together.

Respect

Every single one of our colleagues is a valuable part of our community. Respectful interaction and openness are prerequisites for our work.

Trust

We know you're doing a great job - otherwise you wouldn't be here. We trust you, your skills, ideas and intentions.

Employee reviews

Thibaut Charprenet

Senior Product Designer

As a Senior Product Designer, I work as part of the Advertising Product team. Together, we get to make most of the critical decisions about our products and enjoy plenty of freedom in the way we shape our roadmap.

My daily work never gets boring and always looks different depending on what phase of a project we are working on: in the discovery phase, I take care of the user research and data collection that will inform our decisions. In the conceptual phase, I deliver the user journey and the wireframes before moving to the more final graphic design. Finally, I also drive the user testing rounds or customer interviews to validate our new releases and establish the next UX improvements.

Every step of the way, I can rely on our in-house UX team to help me organise workshops, get feedback or support me with more advanced graphic tasks, such as illustrations and animations. Among the many excellent reasons to join Trusted Shops, the amazing UX team and our great diversity of profiles and colourful personalities would probably be my number one!

Have we awakened your interest?
Apply now