Conversational AI Consultant (f./m./div.)

Robert Bosch Group; Frankfurt; Hybrid; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

Join a forward-thinking company as a Conversational AI Consultant, where you'll transform customer service through innovative AI solutions. This role involves analyzing existing projects, identifying opportunities for Generative AI, and designing engaging conversational flows. Collaborate with cross-functional teams to ensure feasibility and scalability while documenting best practices. With a commitment to diversity and inclusion, this innovative firm offers a dynamic work environment that fosters creativity and growth. If you're passionate about AI and customer service, this opportunity is perfect for you.

Leistungen

Mobile working options

Qualifikationen

• Proven experience in Conversational AI as a consultant or technical business analyst.
• Strong communication skills to translate complex technology into value propositions.

Aufgaben

• Analyze existing services to identify potential for conversational AI.
• Design and build conversational flows and proof-of-concepts.

Kenntnisse

Conversational AI

NLU/NLP design

Communication skills

Digital transformation

Ausbildung

Informatics

Business Administration

Computer Science

Tools

Genesys Cloud CX

Google CCAI

Cognigy

Salesforce

Low-code/no-code platforms

Jobbeschreibung

Conversational AI Consultant (f./m./div.)

• Full-time
• Legal Entity: Bosch Service Solutions GmbH

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: We grow together, we enjoy our work, and we inspire each other. Welcome to Bosch.

The Bosch Service Solutions GmbH is looking forward to your application!

We are seeking a Generative and Conversational AI Consultant to support our mission of transforming customer service through conversational AI. In this role, you will analyze existing customer service projects, identify GenAI opportunities, and develop proof-of-concepts and demos that showcase the capabilities of both our in-house Conversational AI platform as well as leading industry solutions, including Genesys Cloud CX, Google CCAI, Cognigy, or Salesforce, and Generative AI tools.

Key Responsibilities:

1. Analyze existing services and identify areas with high potential for conversational AI.
2. Design and build conversational flows, demos, and simple proof-of-concepts (POCs) to validate use cases and drive stakeholder engagement.
3. Translate business requirements into functional conversational designs aligned with user needs and platform capabilities.
4. Act as a technology scout and innovation partner to stay informed about developments in the Conversational and Generative AI market.
5. Collaborate closely with cross-functional departments (Product Manager, Developers, Solution Architects, UX Designers, etc.) to ensure feasibility and scalability of provided solutions.
6. Provide consultative support to internal stakeholders or external clients during pre-sales, discovery, and early delivery phases.
7. Document and communicate best practices, patterns, and findings across the organization.

Qualifications:

1. Studies in Informatics, Business Administration, Computer Science, comparable studies, or equivalent professional experience.
2. Proven experience in Conversational AI, either as a consultant, solution engineer, or technical business analyst. Nice to have: Previous work in a B2B SaaS or Enterprise environment; Experience with NLU/NLP design and conversational UX.
3. Strong communication and storytelling skills - able to translate complex technology into clear value propositions; Understanding of customer service processes, KPIs, and digital transformation goals. Nice to have: Proficiency in building chatbots or voicebots with low-code/no-code platforms.
4. Languages: English or German (Level: min. B2-C1).

We offer options for mobile working. Feel free to contact us.

Start: As of now

Diversity and inclusion are not just trends for us but are firmly anchored in our corporate culture. Therefore, we welcome all applications, regardless of gender, age, disability, religion, ethnic origin, or sexual identity.

Need further information about the job?
Michael Kohler (Functional Department)
[phone]