Convention Sales Assistant (m / f / d)

Marriott Hotels Resorts; Essen; Vor Ort; EUR 25.000 - 35.000; Vollzeit

Zusammenfassung

A leading hotel chain seeks a Sales Assistant in Essen to perform a range of administrative and customer service tasks in support of the Sales & Marketing department. Ideal candidates will have at least a high school diploma and one year of related work experience, as well as strong organizational and communication skills. This full-time role involves engaging with guests and clients, ensuring that their needs are met while effectively promoting the brand.

Qualifikationen

• 1 year of related work experience required.

Aufgaben

• Perform general office duties to support Sales & Marketing.
• Answer guest questions about property facilities/services.
• Serve as the point of contact for clients.

Kenntnisse

Customer Service

Communication

Organization

Ausbildung

High school diploma or G.E.D. equivalent

Jobbeschreibung

Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates, room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

Follow all company policies and procedures. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information. Protect company assets. Welcome and acknowledge all guests according to company standards. Anticipate and address guest service needs. Thank guests with genuine appreciation. Speak with others using clear and professional language. Prepare and review written documents accurately and completely. Answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Support team to reach common goals. Listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education : High school diploma or G.E.D. equivalent.

Related Work Experience : At least 1 year of related work experience.

Supervisory Experience : No supervisory experience.

License or Certification : None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Key Skills

Employment Type : Full-Time

Experience : 1 year

Vacancy : 1

Sales Assistant • Essen, North Rhine-Westphalia, Germany