Consumer Service Operations Representative 2 job at Humana

Remote; Deutschland; Remote; USD 40.000 - 53.000; Vollzeit

Zusammenfassung

A leading healthcare company is seeking a Consumer Service Operations Representative 2 to work remotely. Responsibilities include supporting sales agents, maintaining confidentiality, and managing multiple priorities. Ideal candidates should have telephonic customer service experience and proficiency in Microsoft Office. Benefits include health insurance, paid holidays, and retirement savings.

Leistungen

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Savings

Paid Holidays

Paid Time Off

Community Service

Qualifikationen

• 1 or more years of telephonic customer service experience.
• 1 or more years typing/data entry experience.
• Proficient in Microsoft Office applications.

Aufgaben

• Responsible for daily activities in multiple service functions.
• Assist and support sales agents regarding CarePlus eligibility.
• Maintain confidentiality while providing client assistance.

Kenntnisse

Telephonic customer service experience

Typing/data entry

Microsoft Office (Excel, Word, Outlook)

Bilingual English and Spanish

Knowledge of state and federal application processes

Jobbeschreibung

• Consumer Service Operations Representative 2

Consumer Service Operations Representative 2

We're sorry, the employer did not include education information for this job.

Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Parental Leave, Retirement Savings, Disability, Paid Holidays, Paid Time Off, Community Service

About the Role

Title: Consumer Service Operations Representative 2

Location: Work at Home - Florida

Job Description:

Become a part of our caring community and help us put health first

The Telephonic Consumer Service Operations Representative 2 is responsible for the daily activities across multiple service functions area.

The Telephonic Consumer Service Operations Representative 2 may perform installation, implementation, client support, client services, client administration, customer service, eligibility and call center operations.

Provide assistance and support to sales agents regarding prospects for CarePlus and Humana eligibility.

Support CarePlus agents with non-processed applications and enrollment, facilitating expedited referrals to help prospects screen and apply for state and federal assistance.

Provides assistance to CarePlus Link initiative as it relates logging attendance and transferring calls to presentation queue.

Maintain confidentiality.

Use your skills to make an impact

Required Qualifications

1 or more years of Telephonic customer service experience (in the past 5 year)

1 or more years typing/data entry (in the past 5 year)

Proficient in Microsoft Office Excel, Word and Outlook

Live in the Miami, FL area (within 1 hour)

Preferred Qualifications

Bilingual English and Spanish

Inbound and/or Outbound Call Center

Knowledge of state and federal application processes and requirements as it relates to CarePlus Social Services department.

Ability to manage multiple competing priorities as well as work independently.

Detail oriented, with strong written & verbal communication.

Creole

Knowledge and/or experience with State/Federal Assistance Programs.

Additional Information

Travel: Once or twice per year for team engagement in Florida. Note: There will be no travelling at this time due to business travel restrictions.

Work Days & Time: Monday – Friday; 8:00am – 5:00pm Eastern Standard Time (EST). Overtime may be required, and possible nights and weekend work based on business needs (i.e. open enrollment – October 15th through December 7th).

As part of our hiring process, we will be using an exciting interviewing technology provided by HireVue, a third-party vendor.This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Work at Home Guidance

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

Satellite, cellular and microwave connection can be used only if approved by leadership

Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Internal- If you have additional questions regarding this role posting, please send them to the Ask A Recruiter persona by visiting go/vivaengage and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$40,000 - $52,300 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

About CarePlus Health Plans: CarePlus Health Plans is a recognized leader in healthcare delivery that has been offering Medicare Advantage health plans in Florida over 23 years. CarePlus strives to help people with Medicare, or both Medicare and Medicaid, achieve their best possible health and wellness through plans with benefits and services they care about. As a wholly owned subsidiary of Humana, CarePlus currently serves Medicare beneficiaries throughout 21 Florida counties.

About Humana: Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers, and our company. Through our Humana insurance services, and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.