Consultant Microsoft Business Intelligence (all genders)

adesso SE; Nürnberg; Vor Ort; EUR 45.000 - 70.000; Vollzeit

Zusammenfassung

An established industry player is seeking a dedicated Service Delivery Manager to oversee support for both new and existing customers in an international setting. This role involves managing on-call duties, providing 2nd level support, and collaborating on software projects. The ideal candidate will possess strong Java development skills and a deep understanding of automation and logistics IT environments. With a focus on customer satisfaction and service excellence, this position offers an exciting opportunity to contribute to innovative software solutions while working in a dynamic team. If you are passionate about technology and customer service, this role is perfect for you.

Qualifikationen

• 3+ years of Java software development experience.
• Strong knowledge in automation and logistics IT environments.

Aufgaben

• Manage on-call duties and provide 2nd level support.
• Collaborate on software projects and document service cases.

Kenntnisse

24/7 on-call support

Customer orientation

Automation environment knowledge

Logistics IT environment knowledge

English proficiency

Willingness to travel

Software architecture experience

Java software development

Database handling (Oracle)

Jobbeschreibung

• Assumption of on-call duties in an international environment
• Service delivery manager for new and long-term existing customers
• Carrying out software support incl. documentation of incoming service cases including description of solutions
• Project collaboration in software projects (CS, MU, PS, IS)
• International project commissioning and after-go-live support
• Service support for existing customers (WCS, MFC)
• Software development for WCS, MFC and OFS systems (PTL, PbV)
• Change request processing for existing customers

Your Qualification :

• Experience with 24 / 7 on-call 2nd level support
• High level of service and customer orientation
• Knowledge in the automation environment / warehouse management systems
• Knowledge of the logistics IT environment
• Good written and spoken English
• Willingness to travel
• Experience with sophisticated software architectures
• Experience in Java software development (min. 3 years of professional experience desirable)
• Confident handling of databases (Oracle)