Consultant (Card Issuance and Portfolio Conversion)

VISA; Frankfurt; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Consultant to drive card issuance and portfolio conversion projects. This hybrid role involves collaborating with clients to develop strategies for seamless transitions between card products, ensuring operational readiness, and delivering high-value consultancy across Europe. The ideal candidate will possess extensive knowledge of the payment card industry, excellent project management skills, and the ability to foster strong client relationships. Join a forward-thinking team dedicated to enhancing client experiences and driving impactful solutions in the dynamic world of payment services.

Qualifikationen

• Experience in card issuance and portfolio conversions in retail banking.
• Excellent client relationship management and project management skills.

Aufgaben

• Act as SME for portfolio conversions and develop end-to-end strategies.
• Manage customer communications and marketing campaigns effectively.

Kenntnisse

Card issuance experience

Portfolio conversions knowledge

Client relationship management

Project management

Digital onboarding experience

Excellent presentation skills

Business acumen

Curiosity and willingness to learn

Tools

API integrations

Campaign management tools

Jobbeschreibung

If you think you could support Visa as a Consultant (Card Issuance and Portfolio Conversion) in the Visa Consulting & Analytics (VCA) team, we want to hear from you – together, let’s make Visa a great place to work.

What’s it all about?

The Consultant (based in Frankfurt) will report to our Senior Migration Consultant (Card issuance and Portfolio Conversion) and will be part of our Visa Solution Team. The Consultant will promote and deliver projects that help Visa clients convert their customers from one card to another (‘Portfolio Conversion’). The Consultant will work towards the team’s goals and assist in the delivery of analysis, insight, and practical recommendations to enable successful delivery of client-facing projects.

What we expect of you, day to day.

The VCA Solutions team is responsible for the development, promotion, and delivery of scalable and repeatable Consulting Solutions that satisfy common client needs. The Consultant will act as a subject matter expert (SME) on Portfolio Conversions to develop and deliver services that enable our clients across Europe to convert their customers seamlessly from one product to another. The Consultant will also support our VCA Europe goals more broadly across the region. The role will report to the Sr Consultant (Card issuance and Portfolio Conversion), as part of our VCA Europe practice.

Key Accountabilities:

1. Act as SME and point of contact for teams across Europe that enable new and existing clients to convert their customers from one card product to another seamlessly and profitably.
2. Develop Card holder migration end-to-end strategy, Processor Product integration, cardholder communication plans, design of new propositions including digital journey, and ensure client’s technical and operational readiness before converting their customers to new propositions.
3. Define and propose Visa Digital Product solutions for migration Journey. Act as Catalyst for Visa Value Added Services.
4. Work together with the sales and product teams as well as the Client Service implementation teams.
5. Support the development of Global VCA services and capabilities to support our client’s migration of customers.
6. Monitor and track the delivery of high-value consultancy engagements across Europe.
7. Set and manage the project budgets.
8. Coordinate multiple projects across Europe.
9. Manage Customer Communications and Marketing Campaigns.
10. Manage rollout of post-conversion support.
11. Help to intensify the business relationships between Visa and its key clients.
12. Support VCA Solutions Team and the broader VCA Europe team in achieving its objectives.
13. Support Visa Consulting and Analytics practice development by developing skills, tools, and innovative methodologies on personal and team levels.

What we’re after…

1. Experience in card issuance and/or portfolio conversions gained in retail banking and/or payment card industry. Digital Onboarding experience is a plus.
2. Knowledge of payment card and banking operations (e.g., Card Lifecycle, Customer Communications and Marketing Campaigns, UX knowledge).
3. Previous experience in consulting or payment project delivery is ideal, with proven project delivery know-how and expertise in consulting methodologies.
4. Available to work onsite with clients preparing for and/or managing portfolio conversions.
5. Knowledge of at least 2 leading Processing Platforms in Europe.
6. Understanding of API integrations to new Digital Product Stack.
7. Understanding of Payment Value Chain.
8. Excellent client relationship management skills/Project Management (also on senior executive level and across all levels of an organization).
9. Strong knowledge of Campaign Management.
10. Deep sales orientation, experience selling major projects/ideas to senior management.
11. Excellent presentation and communication skills (written and verbal) including an ability to comprehend and convey complex technical information.
12. Business acumen and analysis skills (research and analyze market and client information to tell a story).
13. Curiosity & willingness to learn and develop as a professional.
14. Ability to travel.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.