Complaints clerk (m/w/d)

GGM Gastro; Ochtrup; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

Ein etabliertes Unternehmen sucht einen engagierten Mitarbeiter für die Kundenkommunikation im After-Sales-Bereich. Diese Rolle erfordert eine serviceorientierte Denkweise und die Fähigkeit, Kundenbeschwerden professionell zu bearbeiten. Sie werden in einem dynamischen Umfeld arbeiten, in dem Teamarbeit und Eigenverantwortung geschätzt werden. Mit einem Fokus auf kontinuierliche Verbesserung und Innovation bietet das Unternehmen eine freundliche und respektvolle Arbeitsatmosphäre sowie zahlreiche Weiterbildungsmöglichkeiten. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zufriedenzustellen und in einem unterstützenden Team zu arbeiten, ist dies die perfekte Gelegenheit für Sie.

Leistungen

Ergonomischer Arbeitsplatz

Interne und externe Schulungen

Kostenlose Sprachkurse

Weihnachtsbonus

Team-Events

Kostenlose Getränke und frisches Obst

Mitarbeiterrabatte

Betriebliche Altersvorsorge

Firmenfahrzeuge für Fahrten zur Arbeit

Cafeteria mit frischem Mittagessen

Qualifikationen

• Abgeschlossene Ausbildung in einem kaufmännischen Bereich oder vergleichbar.
• Erste Erfahrung im Beschwerdemanagement oder Kundenservice.

Aufgaben

• Kommunikation mit Kunden in der After-Sales-Phase und Unterstützung vor Ort.
• Lösung von Kundenbeschwerden und Initiierung von Rücksendungen.

Kenntnisse

Kundenkommunikation

Beschwerdemanagement

CRM-Systeme

Teamarbeit

Serviceorientierung

Kommunikationsfähigkeiten

Ausbildung

Abschluss in einem kaufmännischen Bereich

Berufserfahrung im Kundenservice

Tools

Salesforce

Jobbeschreibung

Introduction

One team, one direction.
We are a German-founded company that has risen from humble beginnings to become the European market leader for online catering & food service supplies. Our professional equipment makes everyday life easier for countless businesses in this dynamic sector. For our part, we challenge ourselves to continuously become better and embrace trends and innovations.

Together with our partners, customers and dedicated team, we achieve fresh successes year on year. As we do so, we remain grounded and focused on our goals. We strive to continuously refine our service and further expand our global presence among the wide range of businesses we supply.

To this end, we support business owners in planning professional kitchens, develop custom solutions for our state-of-the-art internal data management and design major marketing campaigns – all in-house. Want to come on board?

Your mission

• Be responsible for communicating with our customers in the after-sales phase (complaints) by telephone and CRM system (Salesforce). You’ll also provide on-site support to customers with complaints at our showroom in Ochtrup.
• Pursue a solution-oriented approach and ensure customer satisfaction.
• Work with the customer and our logistics service providers to initiate returns and redeliveries of goods.
• Maintain close contact with our logistics service providers and be available to answer their questions regarding deliveries.

Your profile

• You should have completed a programme of education or training equipping you to work in a commercial or business-related role. However, lateral entry may also be possible.
• (Initial) professional experience in complaints management or customer care.
• Very good written and spoken German; knowledge of foreign languages is advantageous.
• The ability to work in a team and with care and initiative. In addition to your communication skills, you should show a strongly customer and service-orientated approach and an ability to get things done.

Why us?

• The opportunity to work autonomously in your chosen area.
• Fair remuneration and interesting work.
• Flat hierarchies and relaxed, equal working relationships.
• A friendly, respectful working environment.
• An ergonomic workspace with state-of-the-art technical equipment.
• Internal and external training opportunities.
• Free language courses.
• Anniversary bonuses and ‘good health’ bonuses.
• Christmas bonus.
• Team-building events, summer party and Christmas party.
• The use of company vehicles for travel to and from work as part of our carpool scheme.
• Our own canteen with fresh, affordable lunch.
• Free coffee bar, drinks and fresh fruit.
• Indoor and outdoor lounge.
• EGYM Wellpass for over 9,000 gyms and wellness studios.
• Employee offers and discounts via our partnership with Corporate Benefits.
• Employee disability cover.
• Company pension.