Community & Office Manager (12-month fixed-term contract)

Trustpilot, Inc.; Hamburg; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An innovative firm is looking for a Community & Office Manager to enhance the office experience and foster community engagement. This role involves creating meaningful connections within the Hamburg, Milan, and Amsterdam offices, ensuring a welcoming environment, and managing operations efficiently. If you are passionate about community building and have a knack for hospitality, this position offers a unique opportunity to thrive in a vibrant workplace. Join a forward-thinking company that values collaboration and inclusivity, and make a significant impact in shaping an exceptional office culture.

Leistungen

28 days holiday

2 paid volunteering days

Health benefit of 50€ a month

Benefit-in-kind of 44€ a month

Full access to Headspace

Rich learning and development opportunities

Prime location with stunning views

Competitive compensation package

Employee Assistance Plan

Qualifikationen

• Strong previous experience in a hospitality-focused role.
• Clear and precise communication skills in both German and English is essential.

Aufgaben

• Support operationalisation of community and office strategy.
• Organise local celebrations and community-wide get-togethers.
• Manage day-to-day operations of the office.

Kenntnisse

Hospitality Experience

Planning Skills

Communication Skills

Problem-Solving

Community Engagement

Multitasking

Attention to Detail

Collaboration

Bilingual (German & English)

Jobbeschreibung

Community & Office Manager (12-month fixed-term contract)

Hamburg

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there’s still an exciting journey ahead. Join us at the heart of trust.

Our People Team strategy is bold, clear, and meaningful: we’re becoming a Destination Employer. We want people to think “that’s where I want to work one day!” before joining Trustpilot; to feel privileged and proud to be a Trustie during their time with us; and, after moving on, to know the years they spent at Trustpilot were the very best of their career. At the heart of this is a distinct focus on people experience driven by building community.

As Community & Office Manager, you look after our Hamburg, Milan, and Amsterdam communities and offices. You will be based in our Hamburg office with occasional travel to Milan and Amsterdam. You support the operationalisation and implementation of our community and office strategy, specifically creating meaningful connections, developing and delivering a five-star office experience, and bringing people together for social moments that matter in Hamburg, Milan, and Amsterdam. You have the support of our brilliant Global Community & Office Lead, who’s based in Copenhagen, and, on occasion, will be required to support them with wider community and office tasks.

What you’ll be doing:

Create meaningful connections through:

• Community communication – being the face of the local community, in the office and on Slack, our primary internal communication tool, championing and encouraging community communication; locally activating company campaigns through posters, digital screens (where applicable) and other mediums; gathering informal feedback from Trusties to help us understand community sentiment about key topics
• Meaningful relationships – forging relationships cross-functionally within your local community; welcoming new starters on day one, helping them settle in; meeting and greeting visitors
• Connected leadership – supporting with the set-up and organisation of senior leadership events (for example: ‘Ask Me Anything’ sessions with the board or executive team), collaborating with our executive assistants to support senior leadership and board members when AGMs, board meetings, and exec meetings are hosted in your office

Develop and deliver a five-star office experience through:

• Slick operations and clear communication – defining, delivering and communicating a clear service proposition; managing the day-to-day operations of the office; collaborating with key stakeholders on requirements; maintaining and continually improving the office environment; keeping a close eye on office feedback to make sure we’re meeting and exceeding expectations; ensuring the office is an inclusive workplace
• A safe and secure workplace – keeping our Trusties safe and secure in the office; making sure we comply with local health and safety regulations; mitigating security risks
• Accurate budget management – inputting into budget forecasting, managing the office budget on a day-to-day basis, and making sure invoices are paid in a timely manner

Bring Trusties together for social moments that matter, through:

• Celebrations and events – organising and running local celebrations, like Trustpilot’s summer social and end-of-year party, coordinating community-wide get-togethers, supporting Trusties with the logistics of their in-office events

Additionally, you will regularly support continuous-improvement project work as part of your role.

Who you are:

• Strong previous experience in a hospitality-focused role
• Strong planning skills and demonstrated ability to handle multiple projects simultaneously
• A compassionate person who cares for others
• Positive with a solution-orientated, can-do attitude
• Able to embrace the pace and likes it when things move fast
• A natural communicator with a creative streak, who’s a critical thinker, accurate, with attention to detail
• Super-social and a strong collaborator
• Able to work independently and take ownership and accountability
• Clear and precise communication skills in both German and English is essential.

What’s in it for you:

• Competitive compensation package + bonus
• 28 days holiday
• 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Benefit-in-kind of 44€ a month, which can be used for a range of purposes such as private healthcare, accommodation, a company car, a gym membership, an interest-free loan, travel expenses, or any other expense
• Health benefit of 50€ a month, which you can use to spend on anything that supports positive health
• Full access to Headspace, a popular mindfulness app-based service designed to promote positive mental health and access to a 24/7 Employee Assistance Plan
• Prime location with stunning views of the Alster in a brand-new office space

Additional information

• Travel to Milan and Amsterdam is expected as part of this role, no greater than monthly.
• This role is office-based. You should expect to be in the office 5 days a week.

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences, along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

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