Community & Office Manager (12-month fixed-term contract)

Trustpilot; Hamburg; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

Join Trustpilot as a Community & Office Manager in Hamburg, shaping a vibrant office culture and building strong community connections. You'll manage office operations and organize events while supporting a diverse and inclusive environment. This role invites you to leverage your hospitality experience and communication skills while leading engaging initiatives across offices in Hamburg, Milan, and Amsterdam.

Leistungen

Competitive compensation package + bonus

28 days holiday

Two paid volunteering days per year

Learning and development opportunities

Health benefits

Full access to Headspace app

Qualifikationen

• Experience in a hospitality-focused role.
• Ability to handle multiple projects simultaneously.
• Creative communicator with attention to detail.

Aufgaben

• Create meaningful connections within the local community.
• Manage day-to-day operations of the office.
• Organize local celebrations and community events.

Kenntnisse

Strong planning skills

Excellent communication skills in German and English

Hospitality experience

Critical thinking

Positive attitude

Jobbeschreibung

Our People Team strategy is bold, clear, and meaningful: we're becoming a Destination Employer. We want people to think, 'That's where I want to work one day!' before joining Trustpilot; to feel privileged and proud to be a Trustie during their time with us; and after moving on, to know the years they spent at Trustpilot were the very best of their career. At the heart of this is a distinct focus on people experience driven by building community.

As Community & Office Manager, you will look after our Hamburg, Milan, and Amsterdam communities and offices. You will be based in our Hamburg office with occasional travel to Milan and Amsterdam. You support the operationalization and implementation of our community and office strategy, specifically creating meaningful connections, developing and delivering a five-star office experience, and bringing people together for social moments that matter in Hamburg, Milan, and Amsterdam. You will have the support of our brilliant Global Community & Office Lead based in Copenhagen and may be required to support them with wider community and office tasks.

What you'll be doing :

1. Create meaningful connections through :
   • Community communication: being the face of the local community in the office and on Slack, our primary internal communication tool. Championing and encouraging community communication; locally activating company campaigns through posters, digital screens (where applicable), and other mediums; gathering informal feedback from Trusties to understand community sentiment about key topics.
   • Meaningful relationships: forging cross-functional relationships within your local community; welcoming new starters on day one, helping them settle in; meeting and greeting visitors.
   • Connected leadership: supporting with the setup and organization of senior leadership events (e.g., Ask Me Anything sessions with the board or executive team); collaborating with executive assistants to support senior leadership and board members during AGMs, board meetings, and executive meetings in your office.
2. Develop and deliver a five-star office experience through :
   • Slick operations and clear communication: defining, delivering, and communicating a clear service proposition; managing the day-to-day operations of the office; collaborating with key stakeholders on requirements; maintaining and continually improving the office environment; monitoring office feedback to meet and exceed expectations; ensuring the office is an inclusive workplace.
   • A safe and secure workplace: ensuring Trusties' safety and security; complying with local health and safety regulations; mitigating security risks.
   • Accurate budget management: inputting into budget forecasting; managing the office budget daily; ensuring invoices are paid timely.
3. Bring Trusties together for social moments that matter :
   • Organizing and running local celebrations, such as Trustpilot's summer social and end-of-year party; coordinating community-wide get-togethers; supporting Trusties with logistics for their in-office events.

Additionally, you will regularly support continuous improvement project work as part of your role.

Who you are :

• Strong previous experience in a hospitality-focused role
• Strong planning skills and ability to handle multiple projects simultaneously
• A compassionate person who cares for others
• Positive with a solution-oriented, can-do attitude
• Able to embrace a fast-paced environment
• A natural communicator with a creative streak; a critical thinker; accurate with attention to detail
• Super social and a strong collaborator
• Able to work independently, taking ownership and accountability
• Excellent communication skills in both German and English

What's in it for you :

• Competitive compensation package + bonus
• 28 days holiday
• Two paid volunteering days per year
• Learning and development opportunities via Trustpilot Academy and Blinkist
• Benefit in kind of €44/month for various purposes
• Health benefit of €50/month
• Full access to Headspace app and 24/7 Employee Assistance Plan
• Prime location with views of the Alster in a new office space

Additional information :

• Travel to Milan and Amsterdam expected about once a month
• This is an office-based role, requiring five days a week in the office

Still not sure :

We are committed to creating a diverse, equitable, and inclusive workplace. We welcome your experiences and contributions to our culture, even if you don't meet all the requirements.

Required Experience :

Key Skills

English, User Interface, Communication, Content Writing, Online, Twitter, Internet, Facebook, YouTube, Instagram, Management skills, Digital speech, Speaking skills, Analytics, Writing skills

Employment Type : Contract

Experience : years

Vacancy : 1