Community Manager

TN Germany; München; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An established industry player is seeking a dedicated Community Manager to enhance member experiences across multiple locations. This role involves managing key accounts, ensuring operational excellence, and leading a team to foster a vibrant community. With a focus on member engagement and retention, you will implement strategies to improve satisfaction and drive business success. Join a diverse and dynamic team where your contributions will make a significant impact in shaping the future of work. If you thrive in a fast-paced environment and are passionate about community building, this is the perfect opportunity for you.

Qualifikationen

• 5+ years of experience in hospitality, marketing, or related fields.
• 2+ years of management experience leading a team.

Aufgaben

• Manage relationships with key accounts and ensure member satisfaction.
• Lead and oversee teams to meet objectives and track performance.
• Assist in setting budgets and review monthly results.

Kenntnisse

Customer Service

Project Management

Communication Skills

Team Leadership

Ausbildung

Bachelor’s Degree in Business

Bachelor’s Degree in Marketing

Bachelor’s Degree in Hospitality

Jobbeschreibung

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At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.

About The Opportunity

Our Community team is an integral part of our business with the mission to enable our members to create their life’s work.

As a [Job Title], you will report to the buildings you manage and will be the owner of the Member experience in each building in your portfolio, generally 2-4. You will also be responsible for ensuring we meet our member’s needs and our WeWork global standards and targets on member experience satisfaction.

Your work will include but not be limited to the following responsibilities:

Membership Engagement & Retention:

• Manage relationships with key accounts within your buildings.
• Ensure all accounts have an assigned point of contact.
• Meet with members to resolve issues, process terminations, and handle complex matters.
• Serve as a point of escalation and final decision maker on policies and procedures.
• Monitor the Medallia escalation process to ensure alerts are addressed.
• Be accountable for member retention, NPS, and satisfaction.
• Review satisfaction results and implement improvement plans.
• Lead building site tours for VIPs as needed.
• Communicate and drive business updates, process changes, and initiatives.

Building Operations and Management:

• Ensure quality and upkeep standards are maintained.
• Hold the team accountable for operational policies and standards.
• Engage with Landlords and handle escalations.
• Escalate recurring issues to appropriate teams.
• Manage building-level Opex in partnership with the Operations team.
• Conduct tours for potential new members.
• Analyze ancillary revenue data and drive initiatives to increase revenue.
• Support community responsibilities and operational duties as needed.

Team Management:

• Lead and oversee teams to meet objectives.
• Ensure proper training and tools for success.
• Support team development and growth opportunities.
• Track performance and conduct reviews.

Budget Setting & Expense Tracking:

• Assist in setting budgets and review monthly results for optimization.

About You

We’d love to hear from you if you meet the following qualifications:

• 5+ years of experience in hospitality, marketing, retail, startups, finance, consulting, or related fields. Customer service experience required.
• 2+ years of management experience leading a team of individual contributors.
• Bachelor’s Degree or equivalent in Business, Marketing, Hospitality, or related fields preferred.
• Strong communication, project management, and business operations skills.
• Ability to adapt to a fast-paced environment and embrace change.
• Demonstrate integrity, dependability, responsibility, and compassion.

Life At WeWork

Being a WeWorker is more than just a job. We believe the magic of work is sparked by passion, community, and purpose. Join a diverse community that inspires and challenges you, and bring your open-minded attitude and collaborative spirit. Your unique perspectives are celebrated here.

WeWork is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on gender, sexual orientation, marital or civil status, pregnancy, gender identity, race, religion, age, disability, genetic information, military or veteran status, or any other protected characteristic.