Community Housing Assistant

Home Group Limited; Deutschland; Hybrid; EUR 26.000 - 35.000; Vollzeit

Benefits dieser Stelle

34 days leave

Health cash plan

Discounts

Instant pay

Training program

Zusammenfassung

Home Group in Northamptonshire is hiring to join the housing team providing face-to-face customer support to communities. You’ll be visible on estates, build links, and help improve neighbourhoods as part of a collaborative local team.

The role involves flexible hours, occasional evenings, and a mix of remote and on-site work; you must drive and have a car for mileage, with DBS check covered. A rewarding career with training and benefits awaits.

Qualifikationen

• Positive, can-do attitude; organized and proactive.
• Strong commitment to delivering excellent customer service.
• Confident collaborating with colleagues and external partners.
• Knowledge of housing management and housing law.
• Ability to use technology to navigate systems.
• Willingness to lone work on local estates.

Aufgaben

• Be visible on estates to build links with communities.
• Support housing managers to improve neighbourhoods.
• Manage voids, liaise with local authorities, and meet contractors.
• Complete and record routine safety checks in buildings and communities.
• Keep admin up to date, including records and payments.

Kenntnisse

Customer service

Communication skills

Team collaboration

Housing management

Housing law

Tech literacy

Lone working

Jobbeschreibung

Salary £26,300 per annum and great benefits including Health Cash Plan

Home, a place where you belong This is a great job opportunity to join Home Groups awesome housing team in Northamptonshire providing face to face customer support to our communities. If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!

What you’ll do

• Be visible and proactive on our estates to build strong links with our communities
• Support housing managers with their patches to improve neighbourhoods
• Handle tasks like managing voids, liaising with local authorities, carrying out estate inspections and meeting contractors on site
• Complete and record routine safety checks in buildings and communities
• Keep admin up to date, including records, ordering and arranging payments for works

Requirements

• A positive, can-do attitude, stay organised and take initiative
• A real passion for delivering excellent customer service and a genuine desire to help your customers.
• Confidence working collaboratively with colleagues in other parts of the business and external partners
• Knowledge of housing management and housing law, universal credit is a bonus, not a must
• The ability to use technology to navigate our systems and update customer records
• An appreciation that this is a role where you’ll spend much of your time lone working in our local estates.

Why join us

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's Great Places to Work! We can't offer a CoS for this role.

Stronger together

We do our best work when we’re ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• Covering the Kettering, Northampton and Milton Keynes area, you'll work from home two days per week and spend three days per week supporting customers in the community.
• There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview
• We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you'll be able to shape your own diary
• You need to be able to drive and have access to your own vehicle insured for business purposes (we pay for the mileage)
• You'll need a Standard DBS check done and we pay for that

What's in it for you?

• 34 days leave (this includes bank holidays and a "me day"!), increasing to 39
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• 800+ discounts on shops, holidays, days out, tech and more
• Instant pay access with Stream
• Career path with development and excellent training package.