Safe Neighbourhood Assistant

The Guinness Partnership; Deutschland; Hybrid; EUR 26.000 - 33.000; Vollzeit

Zusammenfassung

The Guinness Partnership in Oldham is seeking a Safe Neighbourhoods Assistant to join the team on a full-time, permanent basis. This role offers hybrid working, blending office days with working from home, to support a specialist team handling anti-social behaviour, safeguarding, and wider resident needs.

You will allocate cases, handle initial resident contact reports, and provide admin support like raising purchase orders, working with Officers to deliver responsive, customer-focused service

Qualifikationen

• Proven experience delivering high-quality customer service.
• Ability to follow procedures and accurately record data.
• Attention to detail.
• Excellent oral and written communication.
• Ability to learn new systems.
• Ability to work in fast-paced environment.
• Experience with administrative systems.
• Ability to work with limited supervision.
• Knowledge of Microsoft Office.
• Understanding of social housing.

Aufgaben

• Allocate cases to team members.
• Manage initial contact with residents reporting noise nuisance.
• Provide administrative support including raising purchase orders.
• Work closely with Officers to deliver service.
• Deliver high-quality customer service to residents.

Jobbeschreibung

Our Safe Neighbourhoods and Support Service are looking for a Safe Neighbourhoods Assistant to join their team in Oldham on a full-time, permanent basis. This role offers hybrid working; blending office days with working from home. The Safe Neighbourhoods and Support Service is a specialist team responsible for managing complex anti-social behaviour cases, legal matters, fraud, domestic abuse, safeguarding concerns and wider support needs to help residents maintain a safe and secure home. In this role you will support the team by allocating cases, managing the initial contact with residents who report noise nuisance, and providing administrative support such as raising purchase orders. You will work closely with a team of skilled Officers.
We are a resident-focussed organisation, so we know that how we do things is just as important as what we do. You will not only be highly organised and able to work well in a fast-paced environment, but you will also have great customer service skills and a willingness to support residents and colleagues professionally and confidently. You will also be able to demonstrate:

• Proven experience of delivering high-quality service in a customer focused environment.
• Proven ability to work methodically, follow agreed procedures and accurately record data and information.
• Good attention to detail.
• Excellent oral and written communications.
• Good ability to learn new systems.
• Ability to work in a fast-paced environment.
• Experience of administrative systems and procedures.
• Ability to work with limited supervision.
• Good knowledge of Microsoft Office.
• An understanding of social housing.

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.