Community Host

beyond; Berlin; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A dynamic workspace brand in Berlin is seeking a Community Host to ensure an exceptional member experience. This full-time role involves managing member relations, supporting events, and maintaining a welcoming environment. Candidates should have 2+ years in hospitality, excellent communication skills, and fluency in English and German. Join a team committed to fostering a positive community and inspiring spaces.

Qualifikationen

• Experience in hospitality or customer service.
• Must possess excellent verbal and written communication skills.
• Ability to thrive in a fast-paced environment.

Aufgaben

• Ensure exceptional member experience and satisfaction.
• Manage front desk during business hours.
• Develop positive relationships with members.

Kenntnisse

Customer service

Communication skills

Organization

Hospitality

Fluent English

Fluent German

Ausbildung

2+ years of experience in hospitality or related field

Jobbeschreibung

Overview

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“to make the world a better place by empowering people to reach their potential, together.”

beyond redefines the future of work by creating spaces that inspire personal growth, meaningful connections, and lasting impact - empowering people and communities to thrive together.

We are on a mission to create inspiring spaces where everyone can become their best self, so that we can reach our full potential, together.

We believe that when people are inspired and supported in a collaborative environment, they can create positive change. By nurturing individuals and communities, we’re contributing to a world where meaningful work drives impact, connection fuels creativity, and collaboration.

We create inspiring, collaborative workspaces that empower individuals and teams to achieve their best. beyond offers environments where people can come together, spark new ideas, and build connections that help them reach their goals. Each workspace is designed to support and elevate personal and professional growth, fostering a spirit of collaboration.

The Role

As a Community Host you are the shining star of the building, the creator of an exceptional member experience and service provider. For every question, favor or ask, you are there for the members, their guests, and act as the first point of contact for vendors.

Member Experience

• Responsible for an exceptional overall member experience and satisfaction KPI
• Act as the first point of contact at the front desk during business hours
• Develop, manage and maintain strong positive relationships with and among all members
• Be the owner of the building email inbox and distribute emails to the correct channels
• Be the owner of the member support ticket tool and lead and solve all members’ related requests within our SLA’s
• Be the collector and distributor of all mail and packaging
• Support company-wide initiatives that improve the overall customer experience, including events, promotions, and communications
• Initiate and create weekly content for our building newsletter for sign off
• Provide administrative support to the Community Manager
• Keep the front desk and mailroom clean and organized at all times

Operations

• Conduct building morning walkthroughs to control the quality of the building
• Escalate and follow up on building underperformance to the community manager to ensure the highest level of building quality and member experience
• Execute in cooperation with the Community Manager the onboarding/offboarding process
• Responsible for stock ordering, receipt and control
• Take on small sales responsibilities and tasks

Events

• Create a monthly event calendar with the Community Manager and distribute event posters within the building
• Actively promote the events within the community to ensure a good turnout
• Execute events that are in the interest of our community, focused on fostering a strong connection between members
• Develop innovative ways to surprise and delight members with the goal to create a unique experience

About You

• 2+ years of equivalent experience in hospitality, multi-unit retail, startups, administration or any other related experience. Customer service experience is required
• Must have excellent verbal and written communication skills
• Structured and highly organized
• A born connector and Hospitality star
• Like challenges, and embrace change in a fast-paced environment
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion
• Fluency in the English and German languages (written and spoken)

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Design, Art/Creative, and Information Technology
• Industries: Hospitality

Working location

Berlin, Germany

Interested?

If you’re excited about this job, we’re looking forward to seeing your application; motivation letter and your CV.

Contact

Feel free to contact Marie Ercemen - Community Manager

Email: [e-mail]

About beyond

beyond is a workspace brand powered by infinitSpace. Just as we empower our community, we believe in empowering our team to create a positive impact in one’s life, work and environment. We move fast and challenge each other, but we always make sure we look out for one another. Our culture and values are what makes working here rewarding.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.