Community Associate

Techspace; Berlin; Vor Ort; EUR 30.000 - 38.000; Vollzeit

Zusammenfassung

Techspace in Berlin-Kreuzberg is seeking a full-time Community Associate who will be the face of the building, providing exceptional hospitality to members and guests, and managing the Front Desk during key business hours to keep the entrance area well organized and welcoming.

You will support multi-faceted building operations, cafe management, events, mail handling, move-ins/outs, and service recovery, while developing product knowledge and delivering personalized recommendations to help

Qualifikationen

• Must have fluent German and English (spoken and written).
• Demonstrated customer service and hospitality mindset.
• Strong listening and interpersonal skills.
• Willingness to engage with the community and help members thrive.

Aufgaben

• Be the face of the building and main contact for members and guests.
• Deliver a five-star hospitality experience and manage the Front Desk during peak hours.
• Act as the center of the community by building meaningful connections between members and the Techspace community.
• Oversee building operations and coordinate with suppliers or contractors as needed.
• Manage cafe area and be trained as a Barista to support coffee service.
• Support event programming and facilitate community events.
• Know Techspace products and services to provide consultative recommendations.
• Manage mail handling, deliveries, and investigations of missing packages.
• Assist with move-ins and move-outs, including welcome materials and keycard readiness.
• Support service recovery and continuously improve knowledge of tech, operations and products.
• Follow Emergency Action Plans and ensure safety of team and members.

Kenntnisse

German (Fluent)

English (Fluent)

Customer Service

People skills

Hospitality mindset

Jobbeschreibung

Your mission

This role is based in Berlin, and reports to the Community Lead.
We are looking for a full-time Community Associate for our Berlin Kreuzberg location. You are genuinely motivated by making a difference in people's working life and understand how you can influence the experience in a hospitality environment. Attitude is just as important as experience in this position. A hospitality background is preferred but not essential, providing you feel you embody the points below. You'll be supported to grow and develop - whether through your day-to-day role, learning from others in the team, or being part of a vibrant, forward-thinking coworking community. We want Techspace and this role to be the starting point for a career within Hospitality & Operations where we will give you the tools, support and pathway to success in this industry.
As a Community Associate, you will have cross-functional responsibilities in order to offer multi-faceted support for our members & our buildings.

• Be the Face of your Building -You will be the first and main point of contact to provide support and an exceptional hospitality experience to all members and guests entering the space. While managing the Front Desk during key business hours, you will ensure a well organised entrance area.
• Deliver a 5* Service -Our purpose is to deliver a Distinctly Techspace service that accelerates the growth of our members. We do everything with care and conscience. We strive to improve, so bring a critical mindset, so you can challenge our thinking and help us continually improve our offering to accelerate our members' growth.
• Be the Centre of the Community -Make knowing our members your business, so you are best placed to create meaningful & mutually beneficial connections between them & the wider Techspace community.
• Building Operations -Ensuring building facilities are running efficiently along with working with suppliers and contractors to resolve issues that may arise.
• Cafe Management & Equipment -The barista station and cafe area is a hub of the building's community. You are responsible for managing the Cafe Area during key business hours, ensuring this area is well organised and being ever present for anyone coming into the building to provide support and an exceptional hospitality experience. You'll be trained as a Barista and will learn to prepare and sell coffee to our members, showcasing a high level of knowledge about our products and highlighting the differences between items and educating customers about brewing methods.
• Event Support -Facilitate the hosting of beneficial and diverse community event programming.
• Product Knowledge -Have a working understanding of Techspace products and services and how they would be beneficial to our members. Be able to deliver a strong Tech elevator pitch and deliver consultative recommendations to our members.
• Mail Handling -This means ensuring the smooth processing, sorting, and organising of all incoming mail and deliveries. Also leading investigations and resolving 'lost' packages and escalating where necessary.
• Assist with move-ins and move-outs -Prepare and distribute welcome materials, ensure keycards and keys are ready to create a great first impression for our New Members.
• Support & Service Recovery -Assist the building team in the responses to member's support requests and ensure they are able to get back to focussing on their businesses. Look to always improve your knowledge of our technology, operations and product to improve your ability to troubleshoot problems.
• Safety & Security -Understand the Emergency Action Plans for your location. Ensure the safety of yourself, your team and your members and respond calmly and swiftly to any emergency (fire, medical, security), and respond to directions from your manager in emergency situations.

Your profile

Must haves...

• Keen & Eager- You are a self motivator, who is always striving to improve themselves and those around them. No job is too big or too small and you are happy to give anything a go.
• Friendly- You are a natural people person. You don’t have to be loud or extroverted-what matters is that people feel comfortable in your presence and enjoy connecting with you.
• Caring- In a role where you are so central to the community, a real sense of empathy and care is essential. You consider how your words and actions impact those around you and want to go the extra mile to make people feel looked after.
• Strong Listener- Actively listening to members is a vital skill for this role. Listening with intention, delving deeper and turning feedback into solutions will help you create a bespoke and human experience for our members.
• Fluent in German and English (spoken and written).

You'll fit right in if you...

• Enjoy being hands-on, visible, and deeply connected to our physical space and member community every day
• Take real pride in creating a great experience for members, not just getting the task done
• Get energy from shaping an evolving environment over maintaining a finished system
• Take ownership of problems and see them through, rather than waiting to be told exactly what to do

It's probably not the right fit if you...

• Want to work mostly remotely or asynchronously
• Would rather work behind the scenes on facilities and logistics without much day-to-day member contact
• Prefer an established environment where the answers are already written down
• Prefer being handed clear, defined tasks rather than spotting what needs doing yourself

Why us?

Our Values
Here are the values we care most about. Not only are they behaviours that best represent our team culture, but this also extends to new members and partners we intend to work alongside.

• We Are Open - We create environments that support openness and honesty. We listen to each other, challenge, support, and always assume positive intent.
• We Care - We care deeply about our fellow Techspacers, about serving our members and about our impact on the world.
• We Move At Thoughtful Pace - We have a bias for action and being decisive. We trust each other to take risks and we learn from our mistakes.
• We Strive to Improve - We are ambitious, stretching ourselves to innovate and always do better.
• We Seek Balance - We choose fun and fairness, and support each other to find our balance.