Commercial Operation Manager (m/f/d)

TN Germany; München; Vor Ort; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

An established industry player is seeking a dedicated Operations Manager to lead a high-performing team in the luxury retail sector. This role involves managing strategic projects, collaborating with various stakeholders, and ensuring exceptional client service standards. The ideal candidate will have a strong background in luxury retail, excellent communication skills, and a solution-oriented mindset. This is a unique opportunity to contribute to a prestigious brand while driving operational excellence and innovation. If you're passionate about luxury retail and ready to make a significant impact, we want to hear from you.

Qualifikationen

• Experience in luxury retail industry with a university or business school background.
• Excellent communicator, people-oriented, and empathetic training partner.

Aufgaben

• Develop and manage a high-performing team of operations coordinators.
• Collaborate with cross-functional teams to optimize operational efficiency.
• Drive initiatives to enhance exceptional client services.

Kenntnisse

Team Leadership

Operational Management

Strategic Planning

Communication Skills

Problem Solving

Ausbildung

University Degree

Business School Background

Jobbeschreibung

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Client:

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

79295380e070

Job Views:

4

Posted:

30.04.2025

Expiry Date:

14.06.2025

Job Description:

Your Tasks:

1. Develop, motivate, and elevate a high-performing team of operations coordinators and trainees.
2. Manage and implement operational strategic projects, collaborating with local and international stakeholders across all distribution channels.
3. Identify and implement solutions with the Business Excellence team to optimize Boutique operational efficiency, streamlining front and back of house processes.
4. Collaborate with cross-functional teams (merchandising, finance, Boutique experts) to improve inventory flows, delivery of goods, and minimize discrepancies.
5. Manage selling costs budgets of the Boutiques.
6. Drive initiatives to enhance exceptional client services and ensure consistency with the Maison’s standards.
7. Coordinate and develop communities of experts: key-users, administrators, and omni-channel ambassadors.
8. Ensure compliance with group and brand procedures. Implement new regulations and policies by training Boutique teams and coordinating with external boutiques and watch specialists.
9. Oversee implementation and performance of digital tools dedicated to internal communication, stock management, and sales processes.
10. Work closely with Boutique experts, Cartier, and Richemont colleagues on audit findings, developing, and implementing action plans.
11. Manage operational aspects of Boutique renovation projects with the SDP department, including on-site task management.

Your profile:

1. Experience in luxury retail industry with a university or business school background.
2. Excellent communicator, people-oriented, and empathetic training partner.
3. Entrepreneurial, solution-oriented, and creative mindset.
4. Hardworking and relentless in the pursuit of excellence, with a 'never give up' approach, and comfortable traveling in decentralized markets.