GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies.
We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit.
Role Summary:
The Commercial Cost Manager is responsible for driving best cost for medium to high-profile clients that require market level industry expertise and an in-depth understanding of the competitive telecommunications market. This role operates within the Supplier Management department which is responsible for the life cycle management of vendor agreements and supplier relationships. We provide GTT sales and network with vendor capabilities for service delivery at optimal cost.
Job Scope:
This role interacts with Sales, Sales Engineering, Supplier Management, and Quoting Management teams.
Duties and Responsibilities:
- Review Telecom Access costing for a specific set of clients and/or opportunities to be allocated according to the needs of the team to locations off-net to the GTT backbone and Metro networks.
- Maintain day-to-day relations with suppliers aiming to get competitive quotes on time aligned with the Technical requirements for the end customer Product Solution.
- Review customer technical requirements with the supplier cost response, ensuring the most suitable supplier products are quoted.
- Facilitate large bid reviews with suppliers ensuring GTT leads with competitive costing.
- Negotiate prices (i.e., seek reductions when quotes are confirmed prior to order, obtain discounts on bundled deals) with suppliers.
- Focus on timeliness of tail quotes, accuracy of quote and RFS dates, and balance best tail price, delivery timescales, and supplier quality.
- Assist in maintaining a database of quotes provided to estimate budgetary costs where speed is essential and to track similar requests from different parties.
- Provide feedback to Sales and presales teams regarding specific project and technical details, and Carrier commercial matters.
- Assist with additional administrative requirements (filing of historical data) when required.
- Produce reports in a timely manner to ensure that quotes are up-to-date and to measure vendor performance.
- Escalate any issues with suppliers to the respective Supplier Manager as needed.
- Review large client renewal opportunities with recommendations to the Account Team.
Required Experience / Qualifications:
- Capability of processing large amounts of data including prices, products, and technical details.
- Capability of local telecom market analysis and supplier costing comparison.
- 7+ years’ experience in a quoting/pricing telecom role with proven experience in negotiating large deals.
- Excellent oral and written communication skills.
- Self-motivated with good planning skills.
- Advanced PC skills with Windows applications including but not limited to Excel and Word.
- Excellent working knowledge of Excel.
- Demonstrated ability to manage multiple projects concurrently in an autonomous environment.
Desirable Experience / Qualifications:
- Desire to learn new material in a fast-paced environment.
- Knowledge of Local Access Network Technologies and Transport technologies (SDH, MPLS, Ethernet, xDSL, etc.).
- Knowledge of the relevant supplier markets, products, and technology.
Core Competencies:
- Business Markets: Knowledge of existing and planned markets and market-related initiatives from the perspectives of the competition, suppliers, customer base, and regulatory environment; ability to apply market knowledge appropriately to diverse situations.
- Products and Services: Knowledge of major products and services; ability to apply knowledge of products and services appropriately to diverse situations.
- Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
- Flexibility and Adaptability: Knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment.
- Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients.
- Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
- Teamwork: Knowledge of the necessity and value of teamwork; ability to work cooperatively towards shared goals and support others at all levels.
- Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes and enhance responsiveness and efficiency to core business practices.
- Customer First: Knowledge of customer interactions and creating a culture of accountability, collaboration, and partnership; ability to build an environment supporting customer value creation at every level.
- Operational Excellence: Understanding the system-driven processes for consistency and scalability; ability to re-focus processes and systems to maximize positive customer impact and anticipate future trends.