Collections Specialist - German speaking (m/w/x)

Grover; Berlin; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A dynamic tech rental company is seeking a Collections Specialist to join their Debt Collection team in Berlin. The ideal candidate will be fluent in German and English, possess strong communication and negotiation skills, and have a background in debt collection or accounting. This role offers a hybrid work model, competitive salary, and generous benefits including 30 days to work abroad and wellness support.

Leistungen

30 days per year to work abroad

BVG monthly discount

Mental health support

Physical health support

Annual learning budget of 750€

Exclusive Grover Tech discount

Qualifikationen

• Fluent in German and English (C1 level minimum).
• First experience in Debt Collection is a big plus.
• Basic understanding of accounting principles.

Aufgaben

• Contact customers via phone and email to inform them of overdue payments.
• Negotiate payoff deadlines or payment plans.
• Investigate and resolve discrepancies.

Kenntnisse

Communication Skills

Negotiation Skills

Multitasking

Tools

MS Office

Salesforce

Jobbeschreibung

Collections Specialist - German speaking (m/w/x)

Berlin HQ

About Grover

Unlock the future of tech with Grover! We're revolutionizing access to cutting-edge technology, offering affordable and sustainable solutions through flexible tech rental subscriptions. No deposits, no commitments—just the latest tech on-demand, exactly when and where you need it. Join us in transforming the tech landscape across Germany, Austria, Spain, and the Netherlands. Your journey to limitless possibilities begins with Grover!

To continue this incredible adventure, we are currently looking for a Collections Specialist for our DACH Market (Germany and Austria) to join our talented Debt Collection team 3 days a week at our Berlin HQ.

What you will contribute:

• Contact customers via phone and email to inform them of overdue payments
• Plan a course of action to recover outstanding payments
• Negotiate payoff deadlines or payment plans
• Respond to customer queries
• Investigate and resolve discrepancies
• Update account status and database
• Alert superiors of debtors unwilling or unable to pay when necessary

What you bring:

• First experience in Debt Collection is a big plus
• Basic understanding of accounting principles
• Ability to multitask and work with targets and tight deadlines
• Experience with MS Office and Salesforce
• Excellent communication and negotiation skills
• Fluent in German and English (C1 level minimum)

What you will love about us:

• Hybrid model with 3 days per week in the office
• 30 days per year to work abroad
• BVG monthly discount to drive you everywhere in Berlin
• Mental health support with Nilo.health
• Physical health support with Urban Sports Club
• Annual learning budget of 750€
• Exclusive Grover Tech discount for you & your loved ones
• Engaging, open office located in Berlin-Schöneberg with regular events

Embark on a rewarding journey with the Grover Rocketship, where your impact is felt, and together, we cultivate a more circular world.

We are looking forward to e-meeting you!

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