Colleague Support Engineer II

PPRO is a fintech company that provides digital payment solutions to businesses and banks so that they can scale their local payment services through one connection. Stripe and PayPal are just some of the names that work with PPRO to boost their conversions and eliminate the complexities of local payments.

Since 2006, PPRO has fostered an open working environment where every idea is valued, and continuous improvement is encouraged. Our diverse global team, representing over 50 nationalities across 11 international locations, is united by a single goal to deliver the best products and services to our partners and customers.

Join us and help shape the future of payments.

The Purpose :

As a Colleague Support Engineer at PPRO, your mission is to ensure smooth IT operations and provide excellent support to colleagues in the Berlin office and remotely across our global locations. You will manage all IT aspects of the Berlin office while collaborating with the global IT team to deliver seamless services, supporting PPRO’s overall goal of empowering people with the technology they need to work efficiently.

What you will be doing :

We Get Things Done / We Make Things Better

1. Provide day-to-day IT support for MacOS, Windows, and mobile devices in the Berlin office.
2. Manage meeting rooms, collaboration tools (Google Workspace, Miro), printing, and the office network.
3. Oversee asset management and device administration via MDM platforms.
4. Collaborate with the global IT team to implement process improvements, ensuring reliable IT services across all locations.
5. Be proactive in helping colleagues by using tools such as Desktop Experience platform to optimize operations.

We Act with Trust and Integrity / We Work as a Team

1. Ensure transparent communication and collaboration with global IT colleagues based in Brazil, Singapore, Munich, Luxembourg, and the UK.
2. Support service management and agile development using Atlassian tools.
3. Maintain high standards of integrity in handling user data and troubleshooting sensitive IT issues.

We Put the Customer First

1. Respond promptly to IT requests from colleagues in Berlin and other global locations, ensuring their needs are met quickly and efficiently.
2. Actively gather feedback from colleagues to continuously improve IT support and service delivery.

Some of the Technologies You’ll Work With

1. Google Workspace
2. Okta
3. Atlassian Suite
4. VMware WorkspaceONE UEM
5. VMware WorkspaceONE Intelligence and DEX

You’ll Need to Have

1. Experience in an international, high-tech company.
2. Expertise in MacOS or Windows management, with strong troubleshooting skills.
3. Familiarity with Google Workspace, Miro, Okta, and asset management.
4. Experience with Atlassian products for service management and agile development.
5. Hands-on experience with MDM platforms.

Nice-to-Haves

1. Experience with DEX platforms such as Nexthink, Lakeside, or WorkspaceONE DEX.
2. Experience with MDM platforms such as WorkspaceONE UEM, Jamf, or MS Intune.