Cluster Lead - Power Platform

LTM; München; On-site; EUR 90,000 - 130,000; Full time

Job summary

LTM is seeking an experienced expert to implement customization and configuration for Power Platform environments, and to manage advanced support and escalation handling. The role involves working with Microsoft Power Platform, Dynamics 365 core, and security requirements while ensuring SLAs are met.

You will collaborate with development, infrastructure, and COE teams, provide guidance as a technical SPOC, and drive continuous improvement through documentation and best practices.

Responsibilities

• Provide advanced technical support and expertise for escalated issues and perform in-depth troubleshooting
• Collaborate with cross-functional teams including development, infrastructure and COE to ensure timely resolution
• Maintain in-depth understanding of Power Platform applications, architecture and integration points
• Contribute to technical documentation, troubleshooting guides, and knowledge base articles
• Lead and mentor team members, define standard operating procedures, and ensure alignment with client change management processes
• Interact with clients as the technical SPOC and coordinate with L15 teams during incidents and on-call rotations
• Stay updated with product updates, patches, and best practices to guide end users and colleagues

Job description

Expertise in implementation customization and configuration setting up environments CICD pipelines for deployment through Azure DevOps implementing complex security requirements

L3 Support Specialist will play a crucial role in providing advanced technical support and expertise handle escalated issues perform indepth troubleshooting and collaborate closely with other support tiers and technical teams to ensure timely resolution of complex problems

Investigate and resolve escalated technical issues related to Microsoft Power Platform including Power automation User Management Environment Management Platform Administration monitoring

Collaborate with peers senior support personnel and development teams to address complex technical challenges and ensure timely resolution within established SLAs

Develop and maintain an indepth understanding of Power Platform applications architecture and integration points

Stay updated on the latest product updates patches and best practices to provide accurate guidance and support to endusers and colleagues

Conduct thorough analysis of recurring issues system errors and performance bottlenecks to identify underlying patterns and trends

Contribute to the creation and enhancement of technical documentation troubleshooting guides and knowledge base articles

Share expertise and best practices with the support team to improve overall competency and efficiency

Foster strong working relationships with cross functional teams including development infrastructure and business units to facilitate effective communication and problem resolution

Participate in regular meetings and discussions to share insights coordinate activities and drive continuous improvement initiatives

Ensure that all changes adhere to established change management processes and compliance requirements

Provide ongoing support and guidance to users on complex system configurations and customizations

Leadership

Is able to give guidance to internal and external team members

Acting as functional and technical lead in his/herarea of competence

Functional management of team members in his/her area of competence

Is able to define Standard operation procedures in alignment with client to improve operational stability

Customer Focus

Providing timely and accurate resolution of technical issues experienced by the Users

Must be able to demonstrate a customer’s first approach to support

Identify and elevate severe issues which could cause production impact

Natural aptitude for trouble shooting problem solving

Have solid experience in a technical support environment

Excellent skills on managing queues

Will be the technical SPOC interacting with the client and also with L15 teams and COE teams

Will be first escalation level for resolving operational incidents OnCall support is required within a rotation plan

Language requirements

German at least B2 better C1

English at least B2 better C1

MB200 Microsoft Power Platform Dynamics 365 Core

MB400 Microsoft Power Apps Dynamics 365 Developer

MB600PL 600 Microsoft Dynamics 365 Power Platform Solution Architect

8 to 10 years of Power PlatformDynamics Development Experience

Skills