Cloud Adoption Manager m / f / • IC4

Oracle; Frankfurt; Vor Ort; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

Join a forward-thinking company as a Cloud Adoption Manager, where you'll play a critical role in ensuring customers successfully ramp up their cloud consumption. This position involves collaborating with various teams, driving customer activation, and managing adoption plans to enhance customer experience. You'll leverage your expertise in cloud technologies and project management to advocate for customer needs and facilitate their journey in the cloud. If you are passionate about technology and customer success, this is an exciting opportunity to make a significant impact.

Qualifikationen

• Proven experience in Tech Cloud engineering roles with successful customer engagements.
• Fluent in German and English with excellent communication skills.

Aufgaben

• Drive customer activation and onboarding for new cloud customers.
• Manage the customer’s Adoption Plan to ensure progress and value realization.

Kenntnisse

Tech Cloud Engineering

Customer Engagement

OCI Certification

AWS

GCP

Azure

Project Management

Communication Skills

Analytical Problem Solving

Ausbildung

OCI Foundations Associate Level

Tools

Prince2

Jobbeschreibung

The Cloud Adoption Manager (CAM) is aligned to a territory and works directly with the customer in collaboration with Sales and Account Cloud Engineers (ACEs). Does this pique your interest? If so, we hope to meet you!

Role and Responsibilities

The CAM will primarily focus on the post-booking side of our customer’s lifecycle, ensuring a successful ramp-up and sustainable cloud consumption.

The CAM will collaborate closely, as needed, with the relevant TCE teams or other Oracle teams (Product Management, Support, Consulting), as well as Oracle Partners to agree on specific activities and/or deliverables required in each of the accounts they are covering. The ultimate goal is to have the customer quickly start the consumption of Oracle Cloud, while also facilitating a robust customer experience across the entire cloud adoption phase.

Typical activities :

1. Drive a fast and smooth Customer activation and onboarding

• Focus on Activation for new cloud customers and workloads, minimizing time to first value and accelerating consumption ramp-up.
• Equip the customer with relevant knowledge, methodologies, and best practices to drive readiness.
• Provide guidance on the Landing Zone in alignment with our Cloud Specialists team.

Manage the customer’s Adoption Plan

• Monitor and review the Adoption Plan with the customer to ensure progress and value realization.
• Manage successful Go-Live milestones.
• Address SRs and escalations by engaging relevant teams and advocating for customers.
• Identify and address structural issues affecting cloud use, initiating resolution conversations with relevant teams.
• Act as a customer advocate for product features and requirements.

Skills and Profile

We seek individuals with:

• Proven experience in Tech Cloud engineering roles with successful customer engagements.
• Passion for technology with broad and deep knowledge.
• OCI certification (or equivalent), at least OCI Foundations Associate level.
• Understanding of the competitive landscape, with experience in AWS, GCP, or Azure preferred.

Focus on Customer Centricity: Anticipate customer needs and provide relevant advice, education, and methodologies. Enjoy customer success.

• Excellent communication and presentation skills across all management and IT levels.
• Knowledge of project management methodologies and tools (e.g., Prince2).
• Results-oriented with strong problem resolution and escalation management skills.
• Strong listening and coordination skills to understand and resolve customer issues.
• Analytical problem solver with proactive, lateral thinking abilities.
• Ability to understand the customer’s IT landscape, business requirements, and success metrics.
• Fluent in German and English.
• Strong networking and teamwork abilities across regions and cultures.
• Deep understanding of the TCE ecosystem and its contribution to customer success.

We seek agents of change who drive innovative customer engagements and promote cloud advocacy.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or other protected characteristics.

We celebrate diversity and are committed to creating an inclusive workplace, encouraging applicants with disabilities to apply and share any relevant disability information voluntarily in their application.