Clinical Specialist DACH - based in Germany or Austria

Envista Holdings; Frankfurt; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading company in the orthodontics industry is seeking a Clinical Specialist to support their product and education teams across EMEA. This role requires extensive clinical knowledge, fluency in German and English, and the ability to collaborate with various stakeholders while managing customer inquiries effectively.

Qualifikationen

• Bachelor's degree in dentistry, medical, or orthodontics required.
• Fluent in German and English languages.
• Experience with clear aligner systems preferred.

Aufgaben

• Provide clinical customer support and manage inquiries.
• Collaborate to create clinical content and validate claims.
• Introduce product portfolio and ensure effective utilization.

Kenntnisse

Presentation skills

Customer support

Fluent in German

Fluent in English

Knowledge of clear aligner systems

Ausbildung

Bachelor's degree in dentistry/medical/orthodontics

Jobbeschreibung

Job Description:

Reporting to the Clinical Manager EMEA, the Clinical Specialist has a full clinical, biomechanical and product understanding. The candidate will be supporting the whole EMEA team (Product, Marketing, DTS, Sales) in regards of clinical-related questions, supporting marketing and education programs to be validated from a clinical perspective, as well as supporting the clinical conversations with our doctors.

Accountabilities/responsibilities:

• Escalating clinical questions and issues coming from our doctors

• Working proactively to address any inquiries, complaints and adverse events arising among DACH country and EMEA doctors

• Providing clinical customer support in regards of treatment planning predictability and ORMCO APPROVER utilization

• Working in collaboration with Marketing/Education teams to create clinical content materials, e-learnings, or training modules

• Validation alongside the Marketing/Education teams of all clinical claims, case studies, publications

• Introduce the foundations of the product portfolio from a clinical standpoint and benefits of our solutions, ensuring effective utilization while escalating needs for additional training to the relevant stakeholders

• Manage customer and internal inquiries submitted through internal platforms, ensuring timely follow-up and excellent service delivery

Job Requirements:

• Bachelor's degree in dentistry/medical/orthodontics
• Knowledge of clear aligner systems and mechanicshighly preferred
• Fluent German language skills and fluent English language skills are mandatory
• Strong presentation skill, able to liaise with multiple KEs, doctors or business partners in the EMEA region
• Team player, able to fit and work within a multinational matrix organization
• Willingness to travel (up to 25%)
• Other preferred qualifications: knowledge of any additional European language

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Operating Company:

Spark

The Spark Clear Aligner System is manufactured by Ormco, a global leader in innovative orthodontics products. Spark aligners are made with TruGEN, the latest innovation in clear aligner material. In the same way that Spark is designed to give orthodontists more control and flexibility, our careers are designed to give you more control and flexibility. Working at the intersection of technology and patient needs, you’ll be positioned to drive disruptive thinking and spark your career.

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.