Clinical Specialist DACH - based in Germany or Austria

Envista Holdings; Berlin; Remote; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading company in the orthodontics sector is seeking a Clinical Specialist to provide clinical support and engage with the EMEA team. The role involves collaboration with marketing and education teams to develop content and assist doctors with inquiries. Candidates require a Bachelor's degree in a related field and fluency in German and English.

Qualifikationen

• Knowledge of clear aligner systems is preferred.
• Willingness to travel up to 25% required.
• Additional European language skills are a plus.

Aufgaben

• Support clinical inquiries and training modules.
• Address inquiries and complaints from doctors.
• Manage customer and internal inquiries effectively.

Kenntnisse

Fluent German

Fluent English

Strong presentation skills

Team player

Ausbildung

Bachelor's degree in dentistry, medical, or orthodontics

Jobbeschreibung

Job Description:

Reporting to the Clinical Manager EMEA, the Clinical Specialist possesses comprehensive clinical, biomechanical, and product knowledge. The candidate will support the EMEA team (Product, Marketing, DTS, Sales) with clinical-related inquiries, assist in marketing and education programs from a clinical perspective, and engage in clinical discussions with doctors.

Accountabilities/responsibilities:

• Escalate clinical questions and issues from doctors.
• Proactively address inquiries, complaints, and adverse events among DACH country and EMEA doctors.
• Provide clinical customer support regarding treatment planning predictability and ORMCO APPROVER utilization.
• Collaborate with Marketing/Education teams to develop clinical content, e-learning, and training modules.
• Validate clinical claims, case studies, and publications with Marketing/Education teams.
• Introduce the product portfolio's clinical foundations and benefits, ensuring effective utilization and identifying training needs.
• Manage customer and internal inquiries via internal platforms, ensuring timely follow-up and excellent service.

Job Requirements:

• Bachelor's degree in dentistry, medical, or orthodontics.
• Knowledge of clear aligner systems and mechanics is highly preferred.
• Fluent German and English language skills are mandatory.
• Strong presentation skills to liaise with KEs, doctors, and partners in the EMEA region.
• Team player capable of working within a multinational matrix organization.
• Willingness to travel up to 25%.
• Additional European language skills are a plus.

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Operating Company:

Spark, manufactured by Ormco, a leader in orthodontics, features the Spark Clear Aligner System made with TruGEN material. Our mission is to empower orthodontists and professionals with innovative solutions, fostering career growth and technological advancement.

Envista and its subsidiaries do not accept unsolicited resumes except through direct candidate applications or approved vendor submissions. All vendor submissions require prior approval and a valid contract with Envista’s Talent Acquisition team.