Clinic Manager

Zazu Digital Talent

Hamburg

On-site

EUR 60,000 - 80,000

Full time

14 days+

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Benefits offered by this job

Competitive base salary

Performance-based bonus

Discounted treatments

Job summary

A leading digital health company is seeking a Clinic Manager to oversee operations at flagship clinics in Germany. The ideal candidate will have over 5 years of experience in team leadership, strong management skills, and fluency in German. The role offers a competitive salary, performance bonuses, and opportunities for career development within a fast-paced environment.

Qualifications

Over 5 years of experience in operational leadership.
Strong ability to manage and coach a multidisciplinary team.
Fluency in German and good English skills.
Energetic and solution-oriented mindset.

Responsibilities

Lead daily operations and overall clinic performance.
Manage team across sales, service, and support functions.
Monitor KPIs and implement improvement plans.
Oversee scheduling, staffing, and training.
Handle escalated customer concerns.

Skills

Team leadership

People management

Fluent German

Organizational skills

Performance tracking

Tools

Google Sheets

Excel

Job description

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Clinic Manager – Digital Health Flagship

Be part of a revolution in customer experience.

We’re hiring for one of Europe’s most exciting digital health brands as they expand across Germany launching premium, design-led clinics in Cologne, Düsseldorf, Frankfurt, Hamburg, and Munich all created to redefine how people engage with everyday care.

This is a unique opportunity to join a market leader during a pivotal growth phase, backed by a company that’s expanding rapidly across Europe, having recently acquired several competitors to strengthen its dominance in the space.

Why This Role Stands Out

Multiple openings - lead one of our new flagship clinics in Cologne/Düsseldorf (dual site), Frankfurt, Hamburg, or Munich
Premium, tech - enabled environments, designed to deliver outstanding modern care
Full ownership - take charge of clinic operations, performance, and team leadership
High visibility - support marketing events, influencer visits, and local campaigns
Growth-focused - strong opportunities for internal development and promotion

What You’ll Do

Lead daily operations and overall clinic performance
Manage and coach a multidisciplinary team across sales, service, and support functions
Monitor KPIs weekly and implement performance improvement plans
Oversee scheduling, staffing, training, and budget responsibility
Handle escalated customer concerns with professionalism and empathy
Ensure all legal, hygiene, and operational standards are met
Support local marketing initiatives including in-clinic events and content
Drive an excellent customer experience and maintain a high NPS (Net Promoter Score)

What You’ll Bring

5+ years’ experience in team or operational leadership (e.g. retail, service, hospitality)
Strong people management and organisational skills
Fluent German and good English
Confident with tools like Google Sheets or Excel for performance tracking
Energetic, hands-on, and solution-oriented with a drive for excellence

What’s In It for You

Join the leadership team of one of Europe’s most innovative digital health brands
Competitive base salary plus performance-based bonus
Free or discounted treatments and product benefits
Work in beautifully designed, modern clinics with cutting-edge systems
Fantastic career development and growth opportunities
A diverse, supportive, and fast-moving culture built on collaboration and ambition

Apply now to start your journey with one of Europe’s most exciting healthcare brands!

Seniority level