Clin Svc Representative I

TN Germany; Nassau; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Clinical Service Representative I to support their dental clinic. This role is pivotal in ensuring a seamless patient experience, from greeting patients to managing appointments and insurance verifications. The ideal candidate will have strong communication skills and a keen attention to detail, ensuring that every patient feels welcomed and informed. Join a team dedicated to providing excellent dental care and enjoy a range of benefits, including health plans and generous leave options. This is a fantastic opportunity for those looking to grow in a supportive environment.

Leistungen

Low-cost health insurance

Dental insurance

Vision insurance

Retirement options

Paid family leave

Discounts at various businesses

Qualifikationen

• High school diploma or equivalent required.
• Two years of dental office experience preferred.

Aufgaben

• Greet patients and manage front desk activities.
• Schedule appointments and verify patient insurance.
• Answer incoming calls and provide customer service.

Kenntnisse

Effective oral and written communication skills

Attention to detail

Ability to set priorities and organize

Knowledge of clinic efficiency

Ausbildung

High school diploma or equivalent

BLS (CPR Certification)

Tools

Axium (electronic health record)

Jobbeschreibung

The Clinical Service Representative I acts in a support role for the Wildlight Dental Clinic. The incumbent is responsible for greeting patients, answering all incoming calls, and for the front desk clinic/patient functions. This position provides specific customer services, which includes answering patient phone calls, scheduling appointments, payment collection, insurance verification, and pre-authorizations.

1. Completes all front desk activities: Greets patients and checks them in for their scheduled appointment. Verifies responsible party identification and demographic information and ensures children present are with appropriate parent/guardian. Provides registration forms, release forms, and other forms to patients for electronic signature. Inputs (or verifies for returning patients) patient demographics, verification of identity, insurance, and registration information into Axium (electronic health record). Schedule follow-up appointments at checkout. Collects payments for services rendered.
2. Customer service: Answers incoming calls from patients, dentists, and other dental care providers (internal and external). Responds to patients’ and dentists’ questions directly within their scope.
3. Arranges Care: Schedules patient appointments and obtains prior dental records (as needed). Arranges for special needs when applicable. Obtains initial patient insurance and demographic information to set up new patients in the electronic health record. Utilizes thorough knowledge of clinic policies and procedures. Follows policy for accepting patients into clinic, provides excellent customer service, and informs prospective patients of procedures and eligibility requirements to become a clinic patient. Obtains pre-authorizations as needed for clinical care and procedures.
4. Works in conjunction with the UF College of Dentistry (UFCD) central Business Office to resolve any insurance, patient transaction, or financial account errors.
5. Other duties as assigned.

Expected Salary: $.-$. per hour; commensurate with education and experience

Benefits include low-cost health, dental, and vision plans, domestic partner coverage, optional life, disability, legal, and accident insurance, as well as retirement options like pension plans, investment accounts, and voluntary add-ons such as deferred compensation and (b) plans.

UF offers various leave programs including vacation, sick leave, paid holidays, personal leave days, and family medical leave. Employees accrue vacation and sick days annually, with additional personal leave days. Paid family leave of eight weeks over a (duration) month period is also provided.

Employees are eligible for discounts at various businesses and retailers through UF’s benefit programs. Explore UF’s benefits here:

Required Qualifications:

• High school diploma or equivalent.

Preferred Qualifications:

• Obtain BLS (CPR Certification) within days of hire.
• Two years of appropriate dental office experience, including front desk/reception.
• Knowledge of all phases of dental treatment.
• Knowledge of clinic efficiency.
• Effective oral and written communication skills.
• Ability to set priorities, plan, organize, and perform work assignments.
• Attention to detail.
• Ability to establish and maintain effective working relationships.
• Practices clinic efficiency and good time management.