Client Support Agent-Germany

xperiencexscapetravels; Berlin; Remote; EUR 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

Remote work

Flexible schedule

Comprehensive training

Travel discounts

Zusammenfassung

Xperience Xscape Travels is hiring a Client Support Agent to assist clients with vacation planning, bookings, and general travel information. No prior travel experience is required as full training is provided, and the role is 100% remote with a flexible schedule.

The ideal candidate communicates clearly, stays organized, and enjoys helping others. You will handle inquiries via email, chat, or phone and support customers through booking changes and confirmations.

Qualifikationen

• No prior travel industry experience required; beginners welcome.
• Full training provided.
• Strong verbal and written communication skills.
• Comfortable using email and basic computer tools.
• Organized, reliable and detail-oriented.
• Positive attitude and willingness to learn.
• Passion for travel or helping others.

Aufgaben

• Assist clients with travel questions via email, chat, or phone.
• Provide basic travel information such as destinations, accommodations, and requirements.
• Support booking modifications, cancellations, or updates.
• Gather traveler preferences to help plan vacations.
• Send confirmations, itineraries, and follow-up messages.
• Take notes and maintain accurate records.
• Provide friendly, professional customer service.
• Learn and use the travel tools provided during training.

Kenntnisse

Strong verbal communication

Strong written communication

Attention to detail

Organized

Reliable

Willing to learn

Passion for travel

Tools

Email

Basic computer tools

Jobbeschreibung

About the Role: Xperience Xscape Travels is seeking motivated individuals to join our team as Client Support Agent. In this role, you will assist clients with vacation planning, booking support, destination information, and general travel assistance. You do not need prior travel industry experience — we provide complete training to help you succeed.

If you enjoy helping others, love travel, and want a flexible work-from-home opportunity, this is the perfect role for you.

Key Responsibilities

• Assist clients with travel questions through email, chat, or phone
• Provide basic travel information such as destinations, accommodations, and requirements
• Support booking modifications, cancellations, or updates
• Gather traveler preferences to help plan vacations
• Send confirmations, itineraries, and follow-up messages
• Take notes and maintain accurate records
• Provide friendly, professional customer service
• Learn and use the travel tools provided during training

What We’re Looking For

• No experience required — beginners welcome
• Full training provided
• Strong verbal + written communication
• Comfortable using email and basic computer tools
• Organized, reliable, and detail-oriented
• Positive attitude and willingness to learn
• Passion for travel or helping others

Benefits

• 100% remote — work from anywhere
• Flexible schedule (perfect for students or parents)
• Full training included
• Travel discounts & industry perks
• Supportive team culture
• Growth opportunities
• No sales quotas or cold calling (unless you choose a sales-focused title)