Client Success Representative

Blocktickets; Deutschland; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A modern ticketing platform in Germany is seeking a Client Success Rep to onboard and support clients effectively. The ideal candidate has experience in customer success roles and strong communication skills. This position offers flexible remote work and opportunities for growth in a collaborative environment.

Leistungen

Opportunities for growth

Collaborative environment

Flexible remote work

Qualifikationen

• Experience in customer success, support, or onboarding roles.
• Strong communication skills with a customer-first mindset.
• Comfort with technology and willingness to learn new tools quickly.

Aufgaben

• Onboard new clients, training them on how to use our system effectively.
• Provide ongoing support through calls, email, and chat.
• Act as the main point of contact for assigned clients.

Kenntnisse

Customer success

Strong communication skills

Problem-solving

Comfort with technology

Tools

Intercom

Jobbeschreibung

About Us

We’re a fast-growing ticketing and sponsorship platform helping sports teams, venues, and live entertainment organizations modernize their ticketing, POS, and fan engagement systems. Our mission is to make ticketing simple, profitable, and data-driven for our clients — and we’re looking for a Client Success Rep to join our team.

What You’ll Do

• Client Training & Support


• Onboard new clients, training them on how to use our system effectively.


• Provide ongoing support through calls, email, and chat.


• Process Improvement


• Analyze and improve SOPs for onboarding and support.


• Identify and propose solutions for streamlining workflows.


• Help Centre Management


• Manage our Intercom-based Help Centre.


• Keep articles, FAQs, and tutorials updated and relevant.


• Customer Success


• Act as the main point of contact for assigned clients.


• Monitor account health and help clients get the most value from our platform.

What We’re Looking For

• Experience in customer success, support, or onboarding roles.


• Strong communication skills with a customer-first mindset.


• Comfort with technology and willingness to learn new tools quickly.


• Problem-solving skills and a proactive approach to improving processes.


• Bonus: Experience managing Intercom or similar help desk systems.

Why Join Us

• Be part of a growing company that’s reshaping ticketing and sponsorship.


• Work in a collaborative, innovative environment.


• Opportunities for growth and leadership as the company scales.


• Flexible remote work.