Client Success Manager – Telecommunication Industry (m/w/d)

DXC Technology Inc.; Düsseldorf; Vor Ort; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

Ein etabliertes Unternehmen im Telekommunikationssektor sucht einen Client Success Manager, der für den Erfolg und das Wachstum von Kundenkonten verantwortlich ist. In dieser strategischen Rolle agieren Sie als Schlüsselvertreter und fördern langfristige Kundenbeziehungen, während Sie gleichzeitig Umsatzwachstum und optimale Kontenleistung durch strategische Planung und Ausführung vorantreiben. Diese Position erfordert eine Mischung aus technischem Fachwissen, Beziehungsmanagement und Geschäftssinn, um sicherzustellen, dass die Bedürfnisse der Kunden erfüllt werden. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zum Erfolg zu verhelfen und komplexe Projekte zu leiten, dann ist dies die perfekte Gelegenheit für Sie.

Qualifikationen

• Mindestens 5 Jahre Erfahrung in IT, Account Management oder verkaufsbezogenen Rollen.
• Technisches Verständnis und Erfahrung in der Telekommunikationsbranche.

Aufgaben

• Foster long-term client relationships and drive revenue growth.
• Manage account profitability and ensure contract renewal readiness.
• Lead cross-functional teams to ensure client satisfaction.

Kenntnisse

IT-Kenntnisse

Account Management

Verkaufserfahrung

Fließend Englisch

Fließend Deutsch

Teamkoordination

Ausbildung

Bachelorabschluss oder vergleichbar

Jobbeschreibung

Job Description:

The Client Success Manager (CSM) is responsible for ensuring the success and growth of assigned client accounts within the telecommunication sector. Acting as the key representative of the Consulting & Engineering Services (CES) organization, the CSM bridges sales and delivery, ensuring seamless service coordination across multiple offerings such as Data and AI, Custom Applications, SAP, and others. This role is focused on fostering long-term client relationships, driving revenue growth, and optimizing account performance through strategic planning and execution. While not directly responsible for sales, the CSM should have a strong technical understanding and experience in account management or sales-related roles.

Requirements:

• Minimum 5 years of experience in IT, account management, or sales-related roles
• Technical background (general IT knowledge, not necessarily hands-on experience)
• Experience in or knowledge of the telecommunication industry
• Fluency in English and German
• Strong ability to orchestrate and coordinate teams working on complex, multi-offering accounts

Key Responsibilities

Revenue Growth

• Collaborate with Market partners for account planning, leveraging industry SMEs
• Manage and generate the sub-$5M pipeline
• Ensure contract renewal readiness and secure renewals
• Foster a revenue growth mindset within the CES team
• Identify cross-sell opportunities and proactively create opportunities through Consulting Partners, Client Technical Leads, Industry SMEs, and Sales teams

Client Intimacy

• Act as the Voice of the Client within CES
• Understand and align with the Client’s goals, internal programs, and technology activities
• Build and maintain relationships with key client stakeholders
• Stay informed on industry trends, competitor activities, and market shifts

Revenue Management

• Approve sub-$5M deals
• Partner with Market teams for accurate revenue and margin forecasting
• Ensure all contractual delivery obligations are met

Delivery Quality

• Lead a virtual team comprising all CES personnel engaged in the account
• Ensure client satisfaction with delivered work
• Work closely with delivery teams to meet margin targets, optimize onshore/offshore mix, labor pyramid, and automation
• Oversee delivery of fixed-price projects within time, scope, and budget
• Ensure efficient resourcing and staffing speed

Account P&L Management

• Own the overall account profitability and loss performance
• Monitor account financials regularly to ensure profitability targets are met
• Collaborate with finance and delivery to manage costs and margins
• Proactively address financial risks and escalate when needed

This role offers the opportunity to work with top-tier telecommunications clients, coordinate cross-functional teams, and ensure seamless service delivery. The Client Success Manager is a strategic, client-facing position that requires a blend of technical expertise, relationship management, and business acumen.