Client Success Manager - Cross-Industry Accounts (m/w/d)

DXC Technology Inc.; Bonn; Vor Ort; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

Une entreprise de technologie mondialement reconnue recherche un Client Success Manager pour assurer le succès et la croissance des comptes clients dans l'industrie des télécommunications. Ce poste stratégique nécessite une combinaison d'expertise technique, de gestion des relations et de sens des affaires. Vous travaillerez avec des équipes variées pour optimiser la performance des comptes et contribuer à la croissance des revenus.

Qualifikationen

• Minimum 5 ans d'expérience en gestion de compte ou ventes.
• Connaissance du secteur des télécommunications est un plus.
• Fluence en anglais et en allemand requise.

Aufgaben

• Gérer la croissance des revenus et assurer la satisfaction client.
• Collaborer avec des équipes interfonctionnelles pour assurer la livraison des services.
• Surveiller les performances financières des comptes.

Kenntnisse

Gestion de compte

Relation client

Connaissance technique

Stratégie

Ausbildung

Formation en IT ou similaire

Jobbeschreibung

Client Success Manager - Telecom Industry (m/w/d) page is loaded

Client Success Manager - Telecom Industry (m/w/d)

Apply locations DEU - NW - BONN time type Full time posted on Posted Yesterday job requisition id 51546094

Job Description:

The Client Success Manager (CSM) is responsible for ensuring the success and growth of assigned client account from Telecommunication industry. Acting as the key representative of the Consulting & Engineering Services (CES) organization, the CSM bridges sales and delivery, ensuring seamless service coordination across multiple offerings such as Data and AI, Custom Applications, SAP, and others. This role is focused on fostering long-term client relationships, driving revenue growth, and optimizing account performance through strategic planning and execution. While not directly responsible for sales, the CSM should have a strong technical understanding and experience in account management or sales-related roles.

This role offers the opportunity to work with a diverse portfolio of clients across different industries, coordinate cross-functional teams, and ensure seamless service delivery. The Client Success Manager is a strategic, client-facing position that requires a blend of technical expertise, relationship management, and business acumen.

Requirements:

• Minimum 5 years of experience in IT, account management, or sales-related roles

• Technical background (general IT knowledge, not necessarily hands-on experience)

• Experience in or knowledge of working with telecommunication clients

• Fluency in English and German

• Strong ability to orchestrate and coordinate teams working on complex, multi-offering accounts

Key Responsibilities

Revenue Growth

• Collaborate with Market partners for account planning, leveraging industry SMEs

• Manage and generate the pipeline

• Ensure contract renewal readiness and secure renewals

• Foster a revenue growth mindset within the CES team

• Identify cross-sell opportunities and proactively create opportunities through Consulting Partners, Client Technical Leads, Industry SMEs, and Sales teams

Client Intimacy

• Act as the Voice of the Client within CES

• Understand and align with the Client’s goals, internal programs, and technology activities

• Build and maintain relationships with key client stakeholders

• Stay informed on industry trends, competitor activities, and market shifts

Revenue Management

• Approve sub-$5M deals

• Partner with Market teams for accurate revenue and margin forecasting

• Ensure all contractual delivery obligations are met

Delivery Quality

• Lead a virtual team comprising all CES personnel engaged in the account

• Ensure client satisfaction with delivered work

• Work closely with delivery teams to meet margin targets, optimize onshore/offshore mix, labor pyramid, and automation

• Oversee delivery of fixed-price projects within time, scope, and budget

• Ensure efficient resourcing and staffing speed

Account P&L Management

• Own the overall account profitability and loss performance

• Monitor account financials regularly to ensure profitability targets are met

• Collaborate with finance and delivery to manage costs and margins

• Proactively address financial risks and escalate when needed

This role offers the opportunity to coordinate cross-functional teams and ensure seamless service delivery. The Client Success Manager is a strategic, client-facing position that requires a blend of technical expertise, relationship management, and business acumen.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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