Client Success Coordinator

Zenivize; See; Vor Ort; EUR 48.000 - 61.000; Vollzeit

Benefits dieser Stelle

Health, dental, and vision insurance

Paid Family and Medical Leave

Unlimited PTO + paid holidays

Zusammenfassung

Zenivize is seeking a Client Success Coordinator to join our growing CX team in New York City. You will support client success, act as frontline help for consumer inquiries, and contribute to client growth and performance.

We value self‑motivated, curious, and detail‑oriented individuals who thrive in a fast‑paced environment and are excited to work with SaaS, marketing, and tech tools.

Qualifikationen

• Bachelor’s degree or equivalent experience.
• Experience or interest in client success, client management, customer support, marketing, or a related field.
• Interest in SaaS, client management, technology, and/or digital marketing.
• Strong written and verbal communication skills.
• Highly organized and detail‑oriented, with the ability to manage multiple priorities.
• A proactive, resourceful mindset with a willingness to learn and solve problems.
• Ability to work both independently and collaboratively in a fast‑paced environment.
• Experience or interest in Google Sheets/Excel, SQL, Snowflake, Canva, or Adobe Suite.

Aufgaben

• Serve as day‑to‑day support contact for customer inquiries, troubleshooting issues with a solution‑oriented mindset.
• Monitor consumer‑facing inboxes and educate people on mobile wallet promotions and rewards functionality.
• Test live promotions in retail environments and provide actionable feedback on the consumer experience.
• Support client onboarding by gathering assets, coordinating set up, and ensuring a smooth launch process.
• Assist in program launches from initial client inquiries through set up, QA, and post‑launch reporting.
• Help create sales and marketing materials, including mockups and client‑facing assets as needed.
• Maintain and update program FAQs and internal documentation to support both clients and consumers.
• Identify trends in customer questions and feedback to improve product experience and reduce support volume.
• Take on additional projects and responsibilities to support team priorities as needed.

Kenntnisse

Communication skills

Highly organized

Problem solving

Independent work

Team collaboration

Ausbildung

Bachelor’s degree

Tools

Google Sheets/Excel

SQL

Snowflake

Canva

Adobe Suite

Jobbeschreibung

CLIENT SUCCESS COORDINATOR — New York City, NY

Zenivize is looking for a Client Success Coordinator to join our growing team. In this role, you will work closely with the CX team to support client success, act as front‑line support for consumer inquiries, and contribute to client growth and performance.

We’re looking for a self‑motivated, curious, and detail‑oriented individual who thrives in a fast‑paced environment.

KEY RESPONSIBILITIES

• Serve as a day‑to‑day support contact for customer inquiries, troubleshooting issues with a solution‑oriented mindset
• Monitor consumer‑facing inboxes and educate people on mobile wallet promotions and rewards functionality
• Test live promotions in retail environments and provide actionable feedback on the consumer experience
• Support client onboarding by gathering assets, coordinating set up, and ensuring a smooth launch process
• Assist in program launches from initial client inquiries through set up, QA, and post‑launch reporting
• Help create sales and marketing materials, including mockups and client‑facing assets as needed
• Maintain and update program FAQs and internal documentation to support both clients and consumers
• Identify trends in customer questions and feedback to improve product experience and reduce support volume
• Take on additional projects and responsibilities to support team priorities as needed

REQUIREMENTS

• Bachelor’s degree (or equivalent experience)
• Experience or interest in client success, client management, customer support, marketing, or a related field
• Interest in SaaS, client management, technology, and/or digital marketing
• Strong written and verbal communication skills
• Highly organized and detail‑oriented, with the ability to manage multiple priorities
• A proactive, resourceful mindset with a willingness to learn and solve problems
• Ability to work both independently and collaboratively in a fast‑paced environment
• Experience or interest in Google Sheets/Excel, SQL, Snowflake, Canva, or Adobe Suite

Why Join Zenivize?

At Zenivize, we build the infrastructure that powers consumer incentives and loyalty, connecting brands and retailers to real‑world purchases in measurable ways. You won’t just be a cog in a machine—you’ll play a direct role in optimizing the programs that drive real business outcomes.

The total compensation range for this role is $55,000 – $70,000 USD, based on experience and skillset.

Full‑time Employees Are Eligible For:

• Health, dental, and vision insurance
• Paid Family and Medical Leave
• Unlimited PTO + paid holidays