Client Success Manager

Weezevent; Berlin; Remote; EUR 55,000 - 75,000; Full time

Job summary

Weezevent in Germany seeks a Client Success Manager to be the primary liaison between Weezevent and event organisers. You will manage projects from A to Z, set up software for ticketing, access, and cashless flows, and coordinate on-site operations.

You will travel frequently during the season, support clients for satisfaction and trust, and report to the Head of Project Management. A positive, flexible attitude and strong ICT knowledge are essential.

Qualifications

• Must have a positive, open and flexible attitude.
• Excellent, meticulous approach to tasks and scheduling.
• Strong focus on customer satisfaction and service quality.
• Willingness to travel frequently during events and seasons.
• ICT knowledge and ability to learn and operate Weezevent software.

Responsibilities

• Be the primary liaison between Weezevent and event organisers.
• Manage projects from A to Z for contracted services at events.
• Create and implement a project plan for delivery of services.
• Coordinate with client event and adjust plans as launch date approaches.
• Ensure smooth communication and adherence to agreements.
• Set up software for ticketing, access and cashless flows as required.
• Oversee on-site preparation, terminals, operations, break-down, and post-event work.
• Produce post-event reports; follow up with clients to ensure satisfaction and trust.
• Advise clients on improvements and negotiate terms for future implementations.
• Monitor market trends and stay updated on Weezevent features.
• Report to Head of Project Management.

Skills

Positive attitude

Meticulous work

Customer focus

Travel readiness

ICT knowledge

Job description

Weezevent is the Europe leading provider for Online Ticketing, Cashless Payment and Access Control solutions for live events of all kinds (festivals, sports events, conferences and others) and any size (Lollapalooza, Rock Werchter, Dour, Formula 1, Club Brugge and many others). The flexibility of the Weezevent system makes it extremely user friendly and customisable to any type of event.

Founded in France in 2008, Weezevent won the Innovation Grand Prize of the City of Paris in 2010, followed by the European Innovation Award of the Fast 500 in 2014 rewarding the fastest high tech growing companies. After a record-breaking 2017, Weezevent decided to expand its team to pursue an ambitious growth plan beyond the French borders. At present our team of over 100 people works in France, Belgium, Germany, Switzerland, Spain, Portugal, UK and Canada. Through our partners we operate as well in South America, Africa and Asia.

Weezevent is looking for a Client Success Manager M/F based in Germany, ideally in Berlin (remote possible).

As a Client Success Manager, you will be the primary liaison between Weezevent and the event organisers. You will manage your projects from A to Z.

• You will be responsible for creating and implementing a project plan for the delivery of the contracted services at the event.

• You will manage the plan in coordination with the client event (typically a music festival promoter) and make all necessary adjustments as the project reaches its launch date.

• You will ensure that the communication with the client is smooth, all questions are answered and expectations met according to the agreements.

• You will set-up our software in order to achieve the ticketing, access and/or cashless flow required by the client.

• You will be responsible for the full preparation and logistics, the build-up of our terminals at the event site, the operations during the event, the break-down and the post-event operations.

• After the event, you will create reports and reviews, follow-up with the client to ensure their satisfaction and trust with our solution. You will advise the client on how to improve and negotiate the commercial and operative conditions for the following implementations.

• You will monitor our business sector and keep up to date with our solution and features.

• You will report to our Head of Project Management.

We’re looking for a great team member!

• You have a positive, open and flexible attitude.

• You work meticulously with sense of humour and a problem-solving mindset

• You go for 100% customer satisfaction.

• You know how to get the best out of your crew on-site.

• Invested and dynamic, you are happy to travel frequently throughout the season to attend events at weekends and on public holidays.

• You have a good ICT knowledge and are eager to learn more.

In return for your expertise and commitment, Weezevent offers a challenging and varied job in a dynamic and exciting sector, at the forefront of innovation in the entertainment industry, where you get to build and grow our presence in the global market. You will be part of a young, entrepreneurial, dedicated and enthusiastic team.

All of our positions are open to people with disabilities.