Client Success Manager

Misting, LLC; Berlin; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading event management firm is seeking a Client Success Manager based in Berlin, with a focus on managing event logistics and client relations. The ideal candidate will possess a positive attitude, strong problem-solving skills, and a commitment to customer satisfaction. This role requires frequent travel to events, making it key to build strong relationships with clients. Join a dynamic team at the forefront of the entertainment industry.

Qualifikationen

• Meticulous work ethic with humor and problem-solving skills.
• Ability to motivate and manage on-site teams.
• Willingness to travel frequently during the season for events.

Aufgaben

• Create and implement project plans for events.
• Coordinate with clients and adjust plans as necessary.
• Ensure smooth communication and meet client expectations.
• Set up software for ticketing, access, and cashless flow.
• Handle events logistics including setup and breakdown.
• Create post-event reports and follow up with clients.

Kenntnisse

Positive attitude

Problem-solving skills

Customer satisfaction commitment

Flexibility

Team motivation

ICT knowledge

Jobbeschreibung

Weezevent

is Europe’s leading provider of Online Ticketing, Cashless Payment, and Access Control solutions for live events of all kinds (festivals, sports events, conferences, and others) and any size (Lollapalooza, Rock Werchter, Dour, Formula 1, Club Brugge, and many more). The flexibility of the Weezevent system makes it user-friendly and customizable for any event.

Founded in France in 2008, Weezevent won the Innovation Grand Prize of the City of Paris in 2010 and the European Innovation Award of the Fast 500 in 2014, recognizing the fastest-growing high-tech companies. After a record-breaking 2017, Weezevent expanded its team to pursue ambitious growth beyond France. Currently, our team of over 100 employees works across France, Belgium, Germany, Switzerland, Spain, Portugal, the UK, and Canada. Through our partners, we also operate in South America, Africa, and Asia.

Weezevent is seeking a Client Success Manager (M/F) based in Germany, preferably in Berlin (remote work possible).

As a Client Success Manager, you will be the primary liaison between Weezevent and event organizers, managing projects from start to finish.

• Create and implement project plans for the delivery of contracted services at events.
• Coordinate with clients, typically music festival promoters, and adjust plans as needed leading up to the event.
• Ensure smooth communication, answer questions, and meet expectations according to agreements.
• Set up our software to achieve the required ticketing, access, and cashless flow.
• Handle full logistics, including terminal setup, operations during the event, breakdown, and post-event activities.
• Post-event, create reports, follow up with clients to ensure satisfaction, and advise on improvements and negotiations for future events.
• Stay updated on our solutions and features within the industry sector.
• Report to the Head of Project Management.

We’re looking for a great team member!

• Positive, open, and flexible attitude.
• Meticulous work ethic with humor and problem-solving skills.
• Commitment to 100% customer satisfaction.
• Ability to motivate and manage on-site teams.
• Willingness to travel frequently during the season for events, including weekends and public holidays.
• Good ICT knowledge and eagerness to learn more.

In return, Weezevent offers a challenging, varied role in a dynamic, innovative sector at the forefront of the entertainment industry, with opportunities to grow our global presence. Join our young, entrepreneurial, dedicated, and enthusiastic team.

Follow us on LinkedIn and Instagram to learn more about our journey and projects!

All positions are open to people with disabilities.