Client Solutions Manager - Food & Nutrition - Berlin

TikTok; Berlin; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading company in the social media space is looking for a Client Solutions Manager to join its team in Berlin. The selected candidate will work closely with clients, managing their campaigns, providing insights, and optimizing ad performance. Applicants should possess at least 5 years of experience and a good understanding of the digital advertising landscape. Join a dynamic team that values creativity, diversity, and innovation.

Qualifikationen

• 5+ years of experience managing campaigns across digital platforms.
• Deep understanding of the digital landscape and passion for social media.
• Experience working across multiple markets preferred.

Aufgaben

• Educate clients on product solutions and best practices.
• Analyze campaign data to maximize revenue and enhance ROI.
• Conduct regular business reviews to build productive relationships.

Kenntnisse

Organizational skills

Client relationship management

Data analysis

Fluent in English

Fluent in German

Jobbeschreibung

Responsibilities

The Client Solutions team aims to establish and build scalable, healthy, long-term client relationships by solving clients' and agencies' challenges through top-tier campaign services. Client Solution Managers possess a holistic understanding of TikTok's ad products and are humble, dynamic, and adaptable. You will join a team of consultants and platform experts who proactively drive growth strategies, including upsells, renewals, and campaign reactivations.

In this role, you will work closely with the Brand and Agency Partnerships team to deliver exceptional service to clients. Success requires a focus on client service, adaptability in a dynamic environment, and the ability to provide customized solutions leveraging our unique ad product suite, combining technical and commercial expertise.

1. Educate clients and agencies on product solutions and best practices to grow existing businesses and manage relationships with key Food & Nutrition clients and agency partners.
2. Analyze campaign data to provide data-driven insights, improve advertising offerings, maximize revenue, and enhance ROI and efficiency.
3. Conduct regular business reviews, adopting a consultative, long-term approach to build productive relationships with clients in collaboration with the sales team.
4. Manage custom programs or sponsorships internally, leading content campaigns to ensure timely asset distribution and delivery.
5. Kick off campaigns with clients, managing timelines, assets, and opportunities for optimization.
6. Serve as a product consultant, educating clients and agencies to grow existing partnerships.
7. Collaborate with internal cross-functional teams to identify, create, and implement creative ad solutions grounded in achieving measurable business results.
8. Work with international product and engineering teams to troubleshoot client issues during campaigns.
9. Build scalable processes for the Client Solutions Management team.
10. Coordinate with the campaign execution team to ensure ad specifications and rates are accurate, and oversee campaign reporting and optimization.

Qualifications

Minimum Qualifications

• 5+ years of experience managing campaigns across digital platforms and ad tech products.
• Deep understanding of the digital landscape and a passion for social media.
• Exceptional organizational skills and attention to detail.
• Experience working across multiple markets is preferred but not required.
• Fluent in English and German, with strong written communication skills to interact with local clients.
• Self-starter, quick learner, with a start-up spirit.

Preferred Qualifications

• Experience working with clients in the Food & Nutrition industry.
• Background in performance campaigns.
• Proven success in dynamic, rapidly changing environments.
• Excellent verbal and written German communication skills.

About TikTok

TikTok is the leading platform for short-form mobile videos. Our mission is to inspire creativity and bring joy. With headquarters in Los Angeles and Singapore, and offices worldwide, we foster a diverse and innovative environment.

Why Join Us

At TikTok, we value creativity, diversity, and impact. We aim to create a space where employees can express themselves, grow, and innovate. Join us to be part of a team that leads with curiosity, humility, and a desire to make a difference. We embrace challenges, iterate constantly, and foster an "Always Day 1" mindset to achieve breakthroughs together.

Diversity & Inclusion

TikTok is dedicated to creating an inclusive environment where all employees are valued for their skills and perspectives. We celebrate diversity and aim to reflect the communities we serve. We hope you share our passion for this mission.