Client Solutions Manager - Automotive - Global Business Solutions - Berlin

TikTok; Berlin; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

TikTok is seeking a Client Solutions Manager to foster long-term client relationships and drive campaign success. This role involves educating clients on digital ad products, analyzing performance data for strategy enhancement, and collaborating with cross-functional teams to implement tailored solutions.

Leistungen

Creativity and innovation-focused culture

Commitment to diversity and inclusion

Opportunities for continuous learning

Qualifikationen

• 5+ years of experience in client solutions or account management.
• Hands-on campaign management across digital platforms.
• Detail-oriented with a data-driven mindset.

Aufgaben

• Assist in educating clients on product solutions and best practices.
• Analyze campaign performance data to provide insights.
• Conduct regular business reviews to build productive client relationships.

Kenntnisse

Client solutions management

Digital advertising

Data-driven analysis

Campaign management

Fluency in German

Fluency in English

Jobbeschreibung

Responsibilities

The Client Solutions team aims to establish and build scalable, healthy, long-term client relationships by addressing the challenges faced by direct clients and agencies through top-tier campaign services. Client Solution Managers possess a comprehensive understanding of TikTok's ad products, are humble, adaptable, and open to change. You will join a team of consultants, marketing, and self-service platform experts who proactively drive clients' growth strategies, including upsells, renewals, and campaign reactivations.

In this role, you will work closely with the Brand and Agency Partnerships teams to deliver exceptional service to clients. Success requires a focus on client service, the ability to thrive in a dynamic environment, and expertise in providing customized solutions leveraging our unique ad product suite, combining technical and commercial knowledge.

Responsibilities

1. Assist the team in educating clients and agencies on product solutions and best practices to grow existing businesses, managing relationships with key automotive clients and agency partners (media, creative, and marketing).
2. Analyze campaign performance data to provide data-driven insights, improve advertising offerings, maximize client revenue, and increase ROI and efficiency.
3. Conduct regular business reviews and adopt a long-term, consultative approach to build productive client relationships in collaboration with the Brand Partnership Managers.
4. Manage internal cross-departmental programs or sponsorships and lead custom content campaigns to ensure timely asset distribution and delivery.
5. Kick off campaigns with clients, managing timelines, assets, and optimization opportunities.
6. Serve as a product consultant, educating clients and agencies on solutions and best practices to grow business partnerships.
7. Collaborate with internal teams to identify, create, and implement creative ad solutions aimed at achieving measurable business results.
8. Work directly with international product & engineering teams to troubleshoot client issues during campaigns.
9. Develop scalable processes for the expanding Client Solutions Management Team.

Qualifications

Minimum Qualifications

• 5+ years of experience in client solutions, account management, or digital advertising.
• Hands-on campaign management experience across digital platforms and ad tech products.
• Understanding of the digital landscape and a passion for social media.
• Detail-oriented with a data-driven, analytical mindset and excellent organizational skills.
• Fluent in German & English, both verbal and written, to communicate effectively with clients.
• Self-starter, quick learner, with a start-up spirit.
• Industry expertise is advantageous but not mandatory.

Preferred Qualifications

• Experience working with or at a media agency.
• Background in performance and branding campaigns.
• Proven success in a fast-paced, changing environment.

About TikTok

TikTok is the leading platform for short-form mobile videos. Our mission is to inspire creativity and bring joy. We have offices worldwide, including Los Angeles, Singapore, New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

We value creativity, innovation, and diversity. Our goal is to help people express themselves, discover, and connect. We foster a culture of curiosity, humility, resilience, and continuous learning. Join us to create impact and grow together.

Diversity & Inclusion

We are committed to creating an inclusive environment that values diverse skills, experiences, and perspectives. Our platform connects people globally, and our workplace reflects this diversity. We celebrate all voices and are dedicated to fostering an environment where everyone can thrive.