Client Services Technology Intern/Co-op - Undergraduate

Jobtailor; Deutschland; Vor Ort; EUR 42.000 - 54.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks a motivated student to join our team as a knowledge and analytics assistant. You will track project transitions end-to-end, prepare presentations, and support KPI reporting using BI tools like Tableau and Power BI.

The role involves coordinating maintenance windows with frontline teams to ensure system availability and reduce escalations. Ideal candidates are pursuing a degree in business, information systems, or data analytics, with strong communication skills and an

Qualifikationen

• Pursuing a relevant degree in business, IT, analytics, or communications.
• Strong written and verbal communication skills with ability to present to varied audiences.
• Analytical mindset with interest in data quality, reporting and process improvement.
• Familiarity with BI tools like Tableau/Power BI and SQL is a plus.

Aufgaben

• Track project transitions end-to-end and publish regular reporting for stakeholders to assess success and identify improvement opportunities
• Prepare business presentations and communicate project updates to frontline operations teams
• Coordinate awareness of scheduled maintenance windows with frontline support to ensure alignment on system availability and reduce unnecessary escalations
• Maintain thorough documentation of transition plans, progress, and completion milestones
• Identify and contribute to process improvements in project transitions, including exploration and application of AI tools for increased efficiency
• Actively participate in planning and executing global, regional, and local project transitions with a focus on support readiness and end‑user experience
• Conduct A/B data integrity and quality assurance testing
• Monitor KPIs and develop presentations for stakeholder reporting
• Build and refine statistical models for KPI tracking and outlier analysis
• Document all analytical processes, methodologies, and findings clearly and consistently
• Learn and apply enterprise best practices for knowledge creation, maintenance, and governance
• Actively participate in the end-to-end knowledge production process, from content development through publication and review
• Solicit feedback from stakeholders and end users and implement improvements to existing knowledge assets
• Leverage data and customer feedback to identify knowledge gaps, anticipate future content needs, and recommend proactive solutions

Kenntnisse

data analytics

A/B testing

statistical modeling

KPI tracking

process improvement

data quality

reporting

knowledge management

Ausbildung

Pursuing degree in Business/Information Systems/Data Analytics/CS/Communications

Tools

Tableau

Power BI

SQL

Excel

PowerPoint

Jobbeschreibung

• Track project transitions end-to-end and publish regular reporting for stakeholders to assess success and identify improvement opportunities
• Prepare business presentations and communicate project updates to frontline operations teams
• Coordinate awareness of scheduled maintenance windows with frontline support to ensure alignment on system availability and reduce unnecessary escalations
• Maintain thorough documentation of transition plans, progress, and completion milestones
• Identify and contribute to process improvements in project transitions, including the exploration and application of AI tools for increased efficiency
• Actively participate in planning and executing global, regional, and local project transitions with a focus on support readiness and end‑user experience
• Conduct A/B data integrity and quality assurance testing
• Monitor KPIs and develop presentations for stakeholder reporting
• Build and refine statistical models for KPI tracking and outlier analysis
• Document all analytical processes, methodologies, and findings clearly and consistently
• Learn and apply enterprise best practices for knowledge creation, maintenance, and governance
• Actively participate in the end-to-end knowledge production process, from content development through publication and review
• Solicit feedback from stakeholders and end users and implement improvements to existing knowledge assets
• Leverage data and customer feedback to identify knowledge gaps, anticipate future content needs, and recommend proactive solutions

Requirements

• Currently pursuing a degree in Business, Information Systems, Data Analytics, Computer Science, Communications, or a related field
• Strong written and verbal communication skills; comfortable presenting to varied audiences
• Analytical mindset with interest in data quality, reporting, and process improvement
• Proficiency in Microsoft Office (Excel, PowerPoint); experience with BI or analytics tools (e.g., Tableau, Power BI, SQL) a plus
• Familiarity with knowledge management platforms or content management systems a plus
• Curiosity to explore AI tools and their practical application in operations and knowledge workflows
• Highly organized with strong attention to detail and ability to manage multiple priorities
• Collaborative team player who can also work independently.

ATS Optimization Keywords

Hard Skills

• data analytics
• A/B testing
• statistical modeling
• KPI tracking
• process improvement
• data quality
• reporting
• knowledge management
• content development
• documentation

Soft Skills

• written communication
• verbal communication
• analytical mindset
• attention to detail
• organizational skills
• collaboration
• independence
• presentation skills
• stakeholder engagement
• feedback solicitation

Industry Keywords

• project transitions
• stakeholder reporting
• system availability
• process documentation
• knowledge production
• customer feedback
• improvement opportunities
• support readiness
• end‑user experience
• maintenance windows

Tools & Technologies

• Microsoft Office
• Excel
• PowerPoint
• Tableau
• Power BI
• SQL
• AI tools
• content management systems
• knowledge management platforms
• BI tools