Client Services Manager - Inspections

AMWINS USA; Deutschland; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading insurance services company in Germany is seeking an Inspections Client Services Manager to oversee daily workflows in the Client Services Team. This role emphasizes process improvement, team management, and ensuring compliance with carrier standards. Ideal candidates will have an associate's degree and at least 3 years of relevant experience in insurance operations. This position offers a competitive salary, benefits, and opportunities for advancement.

Leistungen

Competitive salary plus a bonus plan

Full benefits package including Medical and Dental

Generous Paid Time Off (PTO)

Qualifikationen

• 3+ years of relevant experience in insurance operations or inspection processing.
• Experience with inspections vendors is preferred.
• Familiar with maintaining audit-ready documentation.

Aufgaben

• Monitor workflow queues and SLA compliance.
• Collaborate across departments for seamless operations.
• Champion process improvements to enhance efficiency.

Kenntnisse

Strong organizational skills

Excellent communication

Process improvement

Team development

Ausbildung

Associate's degree in risk management or Business

Jobbeschreibung

Amwins Client Services Manager – Inspections

Amwins is the industry leader because we hold ourselves accountable to deliver results – for our employees, our clients, our markets, and our shareholders.

We’ve built a workplace where talent is valued, and success is celebrated. With a focus on service to our clients as well as our communities, our culture is defined by supporting each other. In this team-driven environment, Amwins creates the perfect place for you to grow your career with built-in support and the opportunity to advance your knowledge base.

At Amwins, our people are our greatest asset. We hire the best talent in the industry and provide our employees with tools to deliver innovative insurance solutions. We believe that by taking care of our employees, they will take care of our clients, and the cycle will perpetuate.

Amwins is seeking an Inspections Client Services Manager for the Client Services Team (CST), which supports over 800 employees in non-sales services. Within the department, we are passionate about streamlining processes and empowering others to do their best work. As a process owner you’ll foster a culture of partnership and continuous improvement, guiding your team to maintain high-quality standards and support the success of our broader operations.

We’re seeking a proactive and collaborative Inspections Manager to oversee daily workflows and support a team managing all aspects of the inspection process. While this role doesn’t involve underwriting policies directly, it plays a pivotal part in ensuring that inspection outcomes align with underwriter assessments and meet carrier compliance standards.

You’ll be at the heart of process improvement, helping shape strategies that enhance accuracy, efficiency, and team performance. The ideal candidate brings strong organizational and communication skills, a passion for team development, and a commitment to delivering high-quality results that support our underwriting operations.

Essential Job Functions Include, But Are Not Limited To

• Monitoring Workflow Queues Regularly reviewing dashboards to track volume trends, aging items, and SLA compliance across intake, processing, exception, and completion queues
• Supporting Resource Allocation Using queue data to inform staffing decisions, cross-training needs, and balancing workload, especially during peak volume periods
• Empower and guide a team overseeing inspection workflows, ensuring accuracy, timeliness, and shared accountability.
• Collaborate across departments, including underwriting and cancellations, to maintain seamless operational flow.
• Champion process improvements that enhance team efficiency, productivity, and compliance.
• Support and coach team members through challenges, fostering a culture of learning and continuous improvement.
• Monitor performance and provide feedback to uphold quality standards and meet deadlines.
• Ensure alignment with company policies and carrier guidelines through consistent policy enforcement.
• Ensure the team adheres to established best practices and that these are clearly documented within our procedural guidelines to support compliant and consistent operations
• Lead onboarding and training, promoting knowledge sharing and skill development across the team.
• Property and Casualty license preferred.
• If remote, monthly travel is required.
  
  

Essential Experience And Knowledge

• Associate’s degree in risk management, Business, or a related field; equivalent experience highly preferred
• 3+ years of relevant experience in insurance operations, inspection processing, or a related area.
• Strategic Process Optimization, continuous improvement mindset, identifying opportunities to streamline workflows and elevate operational performance across teams and systems
• Insight-Driven Analysis & Reporting, transform data into actionable insights, guiding decision-making and performance tracking
• Quality Assurance & Excellence, uphold high standards through rigorous quality checks and team coaching, ensuring every output reflects our commitment to excellence
• Experience working with inspections vendors highly preferred
• Compliance & Documentation Familiarity with maintaining audit-ready documentation and ensuring queue actions aligned with regulatory and company standards.
• Workflow Oversight & Queue Monitoring Proven experience managing operational queues, including tracking task volume, aging, and SLA compliance across intake, processing, and exception queues.
  
  

Snapshot Of What Amwins Provides To Our Team Members

• Compensation includes a competitive salary plus an industry-leading bonus plan.
• Full benefit package including Medical, Dental, Life, Disability and 401(k)
  • Most benefits are available from day one.
• Collaborative, continuing education focused work environment
• Opportunity for advancement
• Opportunity for formal sales and leadership training
• Generous Paid Time Off (PTO)