Client Service Partner (m / w / d) :

Corporation Service Company; Wiesbaden; Vor Ort; EUR 50.000 - 80.000; Vollzeit

Zusammenfassung

An established industry player is seeking an experienced HR professional to join their team in Wiesbaden. This role involves advising management on employee relations, ensuring compliance with labor regulations, and driving talent management initiatives. You will play a key role in recruitment, training, and payroll administration, while also analyzing HR trends to enhance employee satisfaction and organizational effectiveness. If you have a passion for people management and a strong background in HR practices, this opportunity offers a chance to make a significant impact in a dynamic environment.

Qualifikationen

• 5-6 years of generalist HR experience with strong commercial awareness.
• Experience in a global matrixed organization focused on customer and sales.

Aufgaben

• Advise managers on staff-related matters and employment law issues.
• Conduct internal investigations and manage employee relations issues.
• Support recruitment and manage exit interviews and retention processes.

Kenntnisse

Human Resources Management

German Labor Regulations

Communication Skills

Problem Solving

Interpersonal Skills

Stakeholder Management

Ausbildung

Bachelor's Degree in Human Resources or related field

Tools

Workday

Jobbeschreibung

• Advise managers on all staff related matters and guide on employment law issues
• To case manage all discipline, grievance and counselling and to ensure it takes place in line with Company procedures, is fair and reasonable
• Conduct internal investigations where required engaging appropriate internal resources and escalating on high risk or criminal activity
• To monitor all employee relations issues highlighting and identifying areas of concern and taking effective countermeasures.

Recruitment

• To support with recruitment to ensure that advertising of vacancies is designed effectively and works to attract the right calibre of staff
• To manage through exit interviews, succession planning and retention processes
• To provide Management with resourcing trend analysis data, and proactively guiding them to take appropriate measures
• Monitoring the Hiring process and ensure all documentation, interviews are consistent and comply with all legal and ethical standards.

HR & Payroll Administration

• Prepare employment contracts, letters and any other employee related documents
• Process all employee changes in Workday (HRIS)
• Liaise with Global teams and third party vendor on timely processing of monthly payroll and reporting.

Training and Development

• To deliver and facilitate training programs and activities such as onboarding programs, performance appraisals, people management etc.

Talent Management

• To implement and support global Talent Management initiatives. Identify, develop / customize and implement global initiatives within country.
• Supports and implements People Voice (employee survey) within the country. Analyses results and establish improvement initiative in improving People Voice results within country.
• Monthly visits to retail stores, building engagement with retail community, and collecting feedbacks on people related matters.
• Organize relevant events within country to build engagement and employee bonding.

Management Information

• Utilise MI provided by core HR to highlight trends, monitor turnover, absence, employee satisfaction, reward and benefit information etc.
• Deliver a monthly set of reports to the key stakeholders to data on HR related KPIs and trend analysis, with commentary outlining areas of focus
• Analyse the information and ensure that Management fully understand the trends and make recommendations to ensure productivity and profitability

Other

• Share and learn best practices from HR communities in Germany and Switzerland.
• Manage compensation and benefits of people within country, including medical / insurance, leave, incentives, salaries, etc.
• Attends to and provide timely response to people on any enquiry. Ensures that service level are maintained by third party vendors (where relevant).
• Support the HR Europe team as and when needed.
• Update and communicate on changes of people policies to relevant people.
• Keep abreast with country’s regulation and regulatory needs, ensuring compliance to local laws and regulations.

Qualifications and Experience

• A minimum of 5-6 years generalist Human Resources experience, coupled with strong commercial awareness
• Strong knowledge of German (and ideally Swiss) labor regulations
• Experience working in a global matrixed organisation which is customer and sales focused
• Excellent interpersonal, communication and influencing skills
• Good in managing priorities and timelines, and excellent in managing diverse stakeholders
• Knowledge of people management theory and practice such as recruitment and selection, performance management, remuneration and benefits, German Works Councils and general industrial / employee relations
• Independent contributor who is comfortable working independently with minimum supervision
• A person with strong integrity, firm and good with problem solving capability
• Experienced working with HR systems, preferably Workday