Client Service Manager (m/f/x)

Scalablegmbh; München; Vor Ort; EUR 32.000 - 46.000; Vollzeit

Benefits dieser Stelle

Education Budget

Work from abroad

Deutschland Jobticket

Prime+ Broker subscription

Urban Sports Club

Zusammenfassung

Scalablegmbh seeks a proactive customer contact professional to serve as the primary point of contact for customers and prospects. You will handle inquiries by phone and email, collaborating with internal teams to deliver prompt, comprehensive solutions.

You will expand your financial knowledge through internal training and take ownership of the customer experience, with a strong affinity for capital markets and digital solutions. The role is fixed-term initially for two years.

Qualifikationen

• Minimum 1 year of relevant experience in banking, FinTech, or financial services.
• Fluent in German and English.
• Customer service mindset with ownership of the customer experience.

Aufgaben

• Act as the primary contact for customers via email and phone.
• Collaborate with other departments to resolve complex questions quickly.
• Participate in internal training and ongoing learning.
• Use customer feedback to drive product and process improvements.

Kenntnisse

Customer support

Multichannel communication

Ownership

Fluent German/English

Ausbildung

Business/Economics degree or related field

Commercial banking apprenticeship (preferred)

Jobbeschreibung

You act as the primary and reliable point of contact for our customers and prospects, handling inquiries via email and phone.

You work closely with other departments to find quick, comprehensive solutions for more complex customer questions.

You continuously expand your financial knowledge through internal training and self-motivated learning.

You leverage customer feedback to identify areas for improvement in both our product and internal processes.

This position is initially fixed-term for two years.

Educational Background: You hold a degree in Business Administration, Economics, or a related field, or you have completed a relevant commercial apprenticeship (ideally in banking).

Professional Experience: You bring at least one year of relevant practical experience specifically within the banking, FinTech, or broader financial services sector.

You are highly experienced in supporting customers via phone, email, and/or in person.

You have an affinity for capital market products and digital solutions.

You have a genuine passion for customer service, take ownership of the customer experience, and possess a strong affinity for capital market products and digital solutions.

You are a reliable team player who can work independently and thrives in a dynamic, fast-paced environment.

You are fluent in German and English.

Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers

Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients

Be productive with the latest hardware and tools

Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget

Opportunity to work from abroad

Benefit from an attractive compensation package and from the company pension scheme

Monthly contribution of 50% for the 'Deutschland Jobticket'

Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker

Enjoy flexible and discounted sports activities with Urban Sports Club