Client Service Associate (m/f/x)

Scalable Capital; Berlin; Hybrid; EUR 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Education Budget

Work from abroad

Company pension

Deutschland Jobticket 50%

PRIME+ Broker-Abo

Urban Sports Club

Zusammenfassung

Scalable Capital sucht eine/n Kundensupport-Spezialisten, der/die als erster Ansprechpartner für Kunden und Interessenten per E-Mail und Telefon fungiert. Sie lösen alltägliche Anfragen effizient und arbeiten eng mit dem Level-2-Team zusammen, um komplexere Themen an die richtigen Experten weiterzuleiten.

Sie sammeln wertvolles Kundenfeedback, helfen bei der Produkt- und Prozessverbesserung und erweitern kontinuierlich Ihr Finanzwissen durch interne Schulungen und Lernbudget.

Qualifikationen

• Kaufmännische Ausbildung oder vergleichbare erste Berufserfahrung im Kundenservice.
• Gute Affinität zu digitalen Produkten und grundlegendes Interesse an Finanzmärkten.
• Kundenorientierung und lösungsorientiertes Arbeiten.
• Teamplayer, der auch eigenständig arbeiten kann.
• Fließende Deutsch- und Englischkenntnisse.

Aufgaben

• Stellerischer Ansprechpartner für Kunden und Interessenten per E-Mail und Telefon.
• Beantwortung allgemeiner Anfragen und Weiterleitung komplexerer Themen an Level-2-Team.
• Sammlung und Weitergabe von Kundenfeedback zur Produkt- und Prozessverbesserung.
• Kontinuierliche Weiterbildung im Finanzbereich durch interne Schulungen und Lernbudget.

Kenntnisse

Deutsch

Englisch

Kundenorientierung

Teamfähigkeit

Interesse an Finanzmärkten

Digitalprodukte

Ausbildung

Kaufmännische Ausbildung

Jobbeschreibung

Scalable Capital is a leading digital investment and banking platform with a full banking licence, empowering people across Europe to shape their own finances. Scalable Broker makes it easy and affordable for clients to invest professionally in stocks, ETFs, cryptocurrencies, and derivatives, as well as set up savings plans. Scalable Wealth, the digital wealth management service, offers clients professional investment in ETF portfolios, and is also adopted as a white-label solution by banks and other B2B partners. The company’s offerings are rounded off by attractive interest rates, loans, and private equity. With the European Investor Exchange, Scalable Capital offers an exchange specifically for retail investors. Over one million clients have already entrusted more than €30 billion to the platform.

Founded in 2014, Scalable Capital now employs over 700 people across Munich, Berlin, Vienna, Milan, and London. Together with the founding and management team, including Erik Podzuweit and Florian Prucker, they are working on a new generation of financial services.

Visit our finance blog or check out our Social Media channels to find out what our Expert Teams have to say.

Our Company Values guide us every day in how we work and collaborate. To learn more about them, you can find our values here (English).

Stellenbeschreibung

• You act as a reliable first point of contact for our customers and prospects, answering general inquiries via email and phone.
• You resolve everyday customer inquiries efficiently and work closely with our Level 2 team to route more complex questions to the right experts.
• You capture and share valuable customer feedback to help us identify areas for improvement in our product and internal processes.
• You continuously expand your financial knowledge through our internal training and self-motivated learning.

This position is initially fixed-term for one year.

Qualifikationen

• Educational Background: You have completed a commercial apprenticeship, or you bring initial practical experience in a customer-facing service role (career changers are explicitly welcome).
• Professional Focus: You have a strong affinity for digital products and a basic interest in financial markets – our L&D team will teach you the specific financial knowledge you need.
• You are passionate about delivering a positive customer experience and finding quick, helpful solutions for routine issues.
• You are a reliable team player who can work independently and thrives in a dynamic, fast-paced environment.
• You are fluent in German and English.

Zusätzliche Informationen

• Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
• Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
• Be productive with the latest hardware and tools
• Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget
• Opportunity to work from abroad
• Benefit from an attractive compensation package and from the company pension scheme
• Monthly contribution of 50% for the ‘Deutschland Jobticket’
• Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker
• Enjoy flexible and discounted sports activities with Urban Sports Club