Client Service Manager (m/f/x)

Scalablegmbh; Berlin; Vor Ort; EUR 40.000 - 65.000; Vollzeit

Benefits dieser Stelle

Education budget

Company pension scheme

Deutschland Jobticket support (50%)

Prime+ Broker subscription

Urban Sports Club access

International, diverse team

Zusammenfassung

Scalablegmbh in Berlin is seeking a customer support professional to be the primary point of contact for customers and prospects, handling inquiries by email and phone. You’ll work closely with product, sales, and operations to deliver quick, thorough solutions.

You will expand your financial knowledge through internal training, use feedback to improve our services, and thrive in a dynamic fintech environment.

Qualifikationen

• You have a degree in business or finance or a related commercial apprenticeship.
• At least one year of hands-on experience in banking, FinTech, or financial services.
• You are fluent in German and English.

Aufgaben

• Serve as the primary contact for customers via email, phone, and in person.
• Collaborate with internal teams to deliver quick, comprehensive solutions.
• Continuously expand financial knowledge through training and self-learning.
• Use customer feedback to improve products and processes.

Kenntnisse

Banking/FinTech experience

Phone & email support

German & English fluency

Team player

Customer-focused

Independent work

Capital markets interest

Digital solutions interest

Ausbildung

Bachelor's degree in Business/Finance

Commercial banking apprenticeship

Jobbeschreibung

You act as the primary and reliable point of contact for our customers and prospects, handling inquiries via email and phone.

You work closely with other departments to find quick, comprehensive solutions for more complex customer questions.

You continuously expand your financial knowledge through internal training and self-motivated learning.

You leverage customer feedback to identify areas for improvement in both our product and internal processes.

This position is initially fixed-term for two years.

Educational Background: You hold a degree in Business Administration, Economics, or a related field, or you have completed a relevant commercial apprenticeship (ideally in banking).

Professional Experience: You bring at least one year of relevant practical experience specifically within the banking, FinTech, or broader financial services sector.

You are highly experienced in supporting customers via phone, email, and/or in person.

You have an affinity for capital market products and digital solutions.

You have a genuine passion for customer service, take ownership of the customer experience, and possess a strong affinity for capital market products and digital solutions.

You are a reliable team player who can work independently and thrives in a dynamic, fast-paced environment.

You are fluent in German and English.

Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers

Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients

Be productive with the latest hardware and tools

Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget

Opportunity to work from abroad

Benefit from an attractive compensation package and from the company pension scheme

Monthly contribution of 50% for the 'Deutschland Jobticket'

Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker

Enjoy flexible and discounted sports activities with Urban Sports Club