Client Service Manager - Banking Client in Hannover

IBM Computing; Hannover; Vor Ort; EUR 50.000 - 80.000; Vollzeit

Zusammenfassung

An established industry player seeks a Client Service Manager to oversee projects and service transitions for networking services in Hannover. This role involves daily collaboration with a banking client to enhance service processes, utilizing ITIL standards for continuous improvement. The ideal candidate will have a strong background in IT services, excellent communication skills in both German and English, and the ability to manage multiple priorities under pressure. Join this innovative team and make a significant impact on client satisfaction and service delivery.

Qualifikationen

• 3+ years in IT services role with a focus on networking.
• Strong organizational and communication skills are essential.

Aufgaben

• Manage client service processes and improve service quality.
• Collaborate with clients to implement service changes.

Kenntnisse

ITIL Foundation Certification

Networking Services

Client Management

Communication Skills

Analytical Skills

Problem-Solving Skills

Organizational Skills

Fluent German

Good English

Tools

Excel

Jobbeschreibung

Introduction

IBM Technology Lifecycle Services provides proactive, reactive, onsite and remote IT support for over 30,000 IBM and non-IBM devices (MVS). Our advanced technologies and global partnerships with leading networking, security and software providers can help you simplify IT support management by streamlining multiple contracts to deliver OEM-quality IT support through a single point of contact.For our DACH Client Service Management and Project Management Team we are looking for a Client Service Manager for managing projects/contracts and service transitions related to Multivendor service (MVS). He/she supports cross-teams projects across different activities (Contract Implementation, Asset management, financial contract management, Escalation management, Risk management, KPI management etc.) and accordingly project management discipline.

Your role and responsibilities

For our Client Management Team DACH, we are looking for a Client Service Manager for managing projects/contracts and service transitions related to Multivendor service (MVS) with a Networking background. This position is for a specific client engagement with a banking client in Hannover Germany.

He/she will directly work together with the client on daily basis to manage network related services and the improvement of related service processes.

Daily tasks will be for example:

• Preparation, moderation and documentation of client meetings

• Identification of KPIs to review and improvement of service processes

• Presentation of findings

• Assisting the client in developing implementation plans for improvements

• Assisting the client in implementation of changes or new service processes

Summary:

• Client Service Management for networking services

• Continuous improvement of service processes based in ITIL standards

• Daily collaboration with client and IT departments of the client

• Client Facing Role in Hannover Germany

Required technical and professional expertise

• Certifications: ITIL Foundation

• At least 3 years experienced in IT services role

• Deep delivery and operational knowledge for MVS & Networking Services

• Must be organized and have good written and oral communication skills

• Fluent German for daily face to face client communication & good English skills for IBM internal communication

• Excel - ideally advanced experience in the application of complex formulas in the context of data analysis / processing

• Able to adjust and be flexible in the face of uncertainty

• Excellent ability to plan and organize with high quality standards and with outstanding attention to details.

• Ability to manage multiple priorities under pressure.

• Proactive, responsible, independent and self-managed.

• Good analytical and problem-solving skills.

• Very good communication and interpersonal skills.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.