Client Service Manager (all genders) at Securities Services

JR Germany; Frankfurt; Hybrid; EUR 50.000 - 80.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Client Service Manager to enhance client relationships and ensure satisfaction within their Securities Services division. This role involves understanding client strategies, managing expectations, and delivering on promises to meet their needs. You will engage with diverse clients, oversee service quality, and lead negotiations, all while being part of a dynamic and inclusive work environment. With opportunities for professional growth and a focus on sustainability, this position offers a chance to make a significant impact in a leading financial institution.

Leistungen

30 days' holiday

Work from home flexibility

Company pension scheme

Employee Assistance Program

Access to sports and health facilities

Qualifikationen

• Strong experience in client servicing and relationship management.
• Degree in economics or similar discipline required.

Aufgaben

• Build client knowledge and trustful relationships.
• Manage client expectations and ensure service quality.
• Facilitate client meetings and oversee complaint resolutions.

Kenntnisse

Client Relationship Management

KYC Compliance

Communication Skills

Problem Solving

Fluency in German and English

Ausbildung

Degree in Economics

Industrial Vocational Training

Tools

MS Office

Jobbeschreibung

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Client Service Manager (all genders) at Securities Services, frankfurt am main

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Client:

BNP Paribas S.A.

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

In Frankfurt, we are looking for you to join us in a full-time or part-time permanent position as

Client Service Manager (all genders) at Securities Services

BNP Paribas Corporate & Institutional Banking is a bridge between large multinationals and mid-sized companies with international business activities (Corporates) and institutional investors and financial service providers (Institutionals). The division is a leading provider of sustainable financing and investment solutions. We pride ourselves in being a globally leading investment bank and trusted advisor for our clients on their most important transactions. Our M&A Advisory team offers tailored solutions on various financial transactions including mergers and acquisitions, IPOs, spin-offs, joint ventures, partnerships, defense and more.

BNP Paribas: Who we are

How do you imagine working at a bank? Probably not like this: at BNP Paribas, everyone is on first-name terms and we wear the clothes we feel good in. We live diversity, team spirit and sustainability. At BNP Paribas, you will find a secure job, plenty of space for your ideas and a suitable professional solution for your individual life situation. Your potential is limitless - and so are your development opportunities. We don't give empty promises, we convince with action: we - that's around 183,000 employees in 63 countries. We are the leading bank in the European Union. We are the "World's Best Bank for Sustainable Finance 2023" (Euromoney). We are: The Bank for a Changing World.

Tasks & Responsibilities: What awaits you

• Building client knowledge and trustful relationships
• Understanding the client strategy and requirements to enable BNP Paribas - Securities Services to deliver on the promises to meet client needs
• Manage the clients' expectation and bring the Voice of the Customer into the organisation
• Act with credibility at all levels of the client organisation
• Understand client needs and motivators to act as a trusted support
• Carry-out KYC obligations and endorse continuous vigilance responsibility
• Monitoring the performance of the service delivery and client satisfaction
• Organising regular formal service performance reviews with clients according to strategic priorities and client needs, including preparation of the review and follow up on agreed action plans
• Facilitate and drive the client meetings (e.g. service review, project committee)
• Overseeing prompt resolution to clients' complaints, and efficient response to requests
• Documenting, coordinating, and overseeing resolution of problems or issues by Operations and affecting the quality of the service delivered and the overall client experience
• Engaging the IT and Operations local/global teams in the pursuit of service quality delivery and improvement
• Collecting client feedback via service review scorecards, client satisfaction surveys as well as feedback from the various teams in direct contact with the client
• Ensuring an aligned service delivery and communication approach to clients
• Lead negotiation of agreements with the clients

Expertise & Soft Skills: What you offer

• Degree in economics or a similar discipline and/or industrial vocational training
• Strong and extensive experience in an independent client servicing/Relationship managing role in an investment/depository institution
• Knowledge of institutional clients, main profiles, needs, relevant products and services for institutional clients
• In-depth knowledge of the investment market and of relevant legal regulations
• Proficiency in MS Office
• Excellent written and verbal expression and communication skills
• Fluent in both German and English (C1 Level required)

You don't meet every criterion? No problem, you are more than welcome to apply anyway. It is important for us that you can develop and grow in this position.

Diversity is a strength for us. We are convinced of the numerous advantages of diverse perspectives, experiences and competencies. Our aim is therefore to select candidates in an unbiasedly and open-mindedly: Your CV should contain information on your education and work experience - that's all we need. You can find out more about our D&I commitment here.

Benefits: What we offer you

• 30 days' holiday and additional special leave days
• Work in the office and from home
• A wide range of opportunities for your development, such as internal and external training, talent development programmes and (inter)national career prospects within the BNP Paribas Group
• Company pension scheme with BVV
• Employee Assistance Program: Professional support and great offers for your private and family life from benefitatwork and voiio
• Insurance cover via a group accident insurance and survivors' insurance
• A wide range of offers for your health, such as access to over 6,000 sports and health facilities with EGYM Wellpass

Do you want to shape a changing world?
Apply now, in only 5 minutes.

Please send us your application documents exclusively via our online portal. Unfortunately, we cannot consider applications by email or on paper for the protection of your data.

From investment banking, vehicle leasing and real estate consulting to insurances, private banking and financing - the range of products and services BNP Paribas offer is very diversified. To ensure the highest level of expertise and the best service for our private, corporate and institutional clients in each individual business area, BNP Paribas in Germany is organized in twelve business lines: this makes the Bank a strong partner, even in times of crisis and rapid change. This is what almost 6,000 employees in Germany stand for. This is what six million private clients and around 5,000 corporate and institutional clients in Germany rely on.