Client Service Delivery Manager

Clearwater Analytics; Frankfurt; Vor Ort; EUR 110.000 - 140.000; Vollzeit

Zusammenfassung

Clearwater Analytics in Frankfurt is seeking a Service Delivery Manager to own end-to-end client relationships, serving as the trusted advisor and primary contact for stakeholders across insurers and asset managers in the DACH region.

You will act as SME on local regulatory and accounting topics (HGB, Solvency II), manage inquiries, and deliver daily balances, risk metrics, and reporting insights to clients and decision-makers.

Qualifikationen

• Bachelor's degree in accounting or finance or relevant experience.
• 7+ years of relevant experience.
• Fluency in German and English.

Aufgaben

• Own the end-to-end client relationship, serving as the primary point of contact for stakeholders.
• Collaborate with clients to build relationships and ensure their success.
• Act as SME on local regulatory and accounting topics (HGB and Solvency II) advising on Clearwater’s platform.
• Manage client inquiries and deliver daily trading balances, risk metrics, compliance reporting, and performance values.
• Identify opportunities to add value beyond day-to-day servicing.
• Prioritize and coordinate projects across large and strategic clients.
• Handle complex investment accounting, performance, risk, and compliance requests.
• Provide client training on best practices using Clearwater.
• Advise on leveraging Clearwater's reporting in monthly/quarterly statements.
• Proactively seek ways to add value to team and Clearwater.
• Provide guidance and mentorship to Analysts.

Kenntnisse

Investment accounting

Regulatory reporting

Structured products

Derivatives

Fixed-income securities

Multi-asset portfolio accounting

Client management

Self-motivation

Prioritization

MS Office

Verbal communication

Documentation

Organizational skills

Interpersonal skills

Problem solving

German language

English language

Ausbildung

Bachelor's degree in accounting or finance

Tools

Microsoft Office

Jobbeschreibung

About the Opportunity

Clearwater is experiencing exceptional growth across the DACH region, with a rapidly expanding client base. As we deepen our footprint in one of Europe’s most sophisticated investment markets, we continue to build out a dedicated local team - and this role sits right at the heart of that expansion. This is a rare opportunity to join Clearwater at an inflection point: you will help shape how we serve DACH clients and establish yourself as a primary client relationship owner with some of the industry’s largest and most sophisticated insurers and asset managers.

Job Description

Service Delivery Managers are responsible for establishing, maintaining, and managing strong relationships with Clearwater’s clients, serving as the main point of contact and ensuring ongoing client engagement, from the daily user to decision maker level. You are viewed by our clients as a trusted advisor, solving complex front to back investment management and asset owner software solutions. This includes supporting investment reporting, regulatory, and portfolio accounting challenges, acting as a strong internal advocate on their behalf. By maintaining knowledge of product enhancements and the changing investment accounting industry, they play a crucial role providing valuable insights to empower our clients to optimize their investment operations, ensuring client satisfaction and driving business growth.

The Clearwater Client Servicing Team is responsible for the on-going servicing of existing clients and seeks to improve clients’ day-to-day workflow by increasing their knowledge of the Clearwater platform and providing them with effective solutions to their risk and performance, accounting, and investment reporting requirements. We work as an extension of our clients’ teams, and we collaborate with them to ensure our product meets their current and future needs.

Responsibilities

• Own the end-to-end client relationship, serving as the primary point of contact for various client stakeholders
• Collaborate directly with clients to build and own valuable relationships and ensure their success
• Act as a subject matter expert on local regulatory and accounting topics - including HGB-compliant accounting and Solvency II reporting - advising clients on how Clearwater’s platform supports their specific regulatory requirements.
• Manage client inquiries & deliver accurate, daily trading balances, risk metrics, compliance reporting, and performance values
• Find opportunities to establish extra value to clients outside of day-to-day servicing
• Prioritize and coordinate projects across large and strategic clients
• Handle complex investment accounting, performance, risk, and compliance requests
• Provide client training on best practices around daily operational & trading support using Clearwater
• Advise on how to leverage Clearwater's flexible reporting in monthly/quarterly client statements
• Proactively seek ways to add value to your team & Clearwater
• Provides guidance and mentorship to Analysts in the team.

Required Skills

• Working knowledge of financial services and investment accounting, preferably experience in HGB and German regulatory reporting requirements
• Working knowledge of structured products, derivatives, fixed-income securities, and multi-asset portfolio accounting
• Proven experience working with external clients
• Self-starter who proactively seeks out solutions and expertise.
• Ability to execute with precision in a fast-paced, dynamic environment while managing competing priorities across multiple client engagements
• Strong computer skills, including proficiency in Microsoft Office.
• Excellent attention to detail and strong documentation skills.
• Outstanding verbal and written communication skills.
• Strong organizational and interpersonal skills.
• Exceptional problem-solving abilities.
• Fluency in German and English

Education and Experience

• Bachelor's degree in accounting, finance or similar field, or relevant experience in Investment Management, Insurance, FinTech, Investment Accounting, Financial Services, or Investment Operations.
• 7+ years of relevant experience.