Senior Service Delivery Manager

Clearwater Analytics, Ltd; Frankfurt; Vor Ort; EUR 75.000 - 95.000; Vollzeit

Zusammenfassung

Clearwater Analytics, Ltd is seeking a Senior Service Delivery Manager to enhance client relationships in Frankfurt. The role involves serving as the primary contact for major clients and handling complex investment accounting and compliance tasks.

The ideal candidate should possess extensive knowledge of financial services and HGB regulatory reporting, along with excellent communication skills in both German and English. This position offers an opportunity to shape client engagement strategies effectively.

Qualifikationen

• 7+ years of relevant experience in investment management or related fields.
• Proven experience working with external clients and managing relationships.
• Strong knowledge of structured products, derivatives, and fixed-income securities.

Aufgaben

• Own the end-to-end client relationship and serve as the primary contact.
• Advise clients on HGB-compliant accounting and regulatory requirements.
• Manage complex investment accounting, performance, risk, and compliance requests.

Kenntnisse

Financial services knowledge

Investment accounting

Fluency in German

Client relationship management

Problem-solving abilities

Ausbildung

Bachelor's degree in accounting, finance or similar

Tools

Microsoft Office

Jobbeschreibung

## Senior Service Delivery ManagerApplylocations: Office - Frankfurttime type: Full timeposted on: Posted Todayjob requisition id: R11842**About the Opportunity**Clearwater is experiencing exceptional growth across the DACH region, with a rapidly expanding client base. As we deepen our footprint in one of Europe’s most sophisticated investment markets, we continue to build out a dedicated local team - and this role sits right at the heart of that expansion.This is a rare opportunity to join Clearwater at an inflection point: you will help shape how we serve DACH clients and establish yourself as a primary client relationship owner with some of the industry’s largest and most sophisticated insurers and asset managers.**Job Description**Service Delivery Managersare responsible for establishing, maintaining, and managing strong relationships with Clearwater’s clients, serving as the main point of contact and ensuring ongoing client engagement**,** from the daily user to decision maker level.You are viewed by our clients as a trusted advisor, solving complex front to back investment management and asset owner software solutions. This includes supporting investment reporting, regulatory, and portfolio accounting challenges, acting as a strong internal advocate on their behalf. By maintaining knowledge of product enhancements and the changing investment accounting industry, they play a crucial role providing valuable insights to empower our clients to optimize their investment operations, ensuring client satisfaction and driving business growth.The Clearwater Client Servicing Team is responsible for the on-going servicing of existing clients and seeks to improve clients’ day-to-day workflow by increasing their knowledge of the Clearwater platform and providing them with effective solutions to their risk and performance, accounting, and investment reporting requirements. We work as an extension of our clients’ teams, and we collaborate with them to ensure our product meets their current and future needs.**Responsibilities*** Own the end-to-end client relationship, serving as the primary point of contact for various client stakeholders* Collaborate directly with clients to build and own valuable relationships and ensure their success* Act as a subject matter expert on local regulatory and accounting topics – including HGB-compliant accounting and Solvency II reporting - advising clients on how Clearwater’s platform supports their specific regulatory requirements.* Manage client inquiries & deliver accurate, daily trading balances, risk metrics, compliance reporting, and performance values* Find opportunities to establish extra value to clients outside of day-to-day servicing* Prioritize and coordinate projects across large and strategic clients* Handle complex investment accounting, performance, risk, and compliance requests* Provide client training on best practices around daily operational & trading support using Clearwater* Advise on how to leverage Clearwater's flexible reporting in monthly/quarterly client statements* Proactively seek ways to add value to your team & Clearwater* Provides guidance and mentorship to Analysts in the team.**Required Skills:*** Working knowledge of financial services and investment accounting, preferably experience in HGB and German regulatory reporting requirements* Working knowledge of structured products, derivatives, fixed-income securities, and multi-asset portfolio accounting* Proven experience working with external clients* Self-starter who proactively seeks out solutions and expertise.* Ability to execute with precision in a fast-paced, dynamic environment while managing competing priorities across multiple client engagements* Strong computer skills, including proficiency in Microsoft Office.* Excellent attention to detail and strong documentation skills.* Outstanding verbal and written communication skills.* Strong organizational and interpersonal skills.* Exceptional problem-solving abilities.* Fluency in German and English**Education and Experience:*** Bachelor's degree in accounting, finance or similar field, or relevant experience in Investment Management, Insurance, FinTech, Investment Accounting, Financial Services, or Investment Operations.* 7+ years of relevant experience.### WelcomeThank you for your interest in a career with Clearwater!### About usClearwater Analytics (NYSE: CWAN) is transforming investment management with the industry’s most comprehensive cloud-native platform for institutional investors across global public and private markets. While legacy systems create risk, inefficiency, and data fragmentation, Clearwater’s single-instance, multi-tenant architecture delivers real-time data and AI-driven insights throughout the investment lifecycle. The platform eliminates information silos by integrating portfolio management, trading, investment accounting, reconciliation, regulatory reporting, performance, compliance, and risk analytics in one unified system. Serving leading insurers, asset managers, hedge funds, banks, corporations, and governments, Clearwater supports over $8.8 trillion in assets globally. Learn more at **www.clearwateranalytics.com**.### Don’t meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with the job description, we encourage you to still apply! You may be just what we're looking for.